Home Claims Scoping Specialist

Location: Leicester or Bexhill (hybrid) but with excellent flexibility for the right person.

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

Role Overview: Introducing our brand new team to Hastings Direct! As one of our new Scoping Specialists/Scope Assessors, you’ll provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners. You’ll also be responsible for ensuring policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage. As a Scope Assessor, you’ll play a key part in maintaining technical quality, supporting good customer outcomes, and protecting the business from leakage.

Job details – you’ll need to have demonstrable experience in:

• Reviewing repair schedules, reports and associated claim documentation produced by internal claims teams and external supply chain partners and use repair scheduling tools, rates and technical knowledge to challenge estimates and ensure fair and proportionate costs.
• Assessing whether repair scopes are technically accurate, complete, and aligned to the Hastings Scoping Philosophy.
• Identifying potential leakage, over-scoping, under-scoping, duplication or inaccuracies in repair schedules and settlement calculations.
• Providing clear, evidence-based feedback and recommendations to improve technical accuracy and consistency across claims handling.
• Supporting assurance activity by highlighting trends, recurring issues and opportunities (for process or supplier improvement) and maintaining accurate records of reviews completed, findings identified and actions recommended.
• Contributing to continuous improvement initiatives within Home Claims to strengthen technical standards and control indemnity spend.

Essential Skills/experience:

• Deep understanding of building pathology, including the ability to identify likely causes of damage and appropriate methods of repair.
• Strong working knowledge of home insurance policy terms and conditions, including how cover, exclusions and limits apply to claim outcomes.
• Practical experience of using repair scheduling tools and scoping platforms, alongside experience of reviewing repair schedules, estimates, reports and settlement values within a home claims setting.
• Outstanding attention to detail – able to identify inconsistencies, omissions and cost inaccuracies.
• A customer focused mindset, balanced with strong commercial awareness.

The interview process involves:

• Recruiter intro/screening call.
• 1st stage interview with hiring leader (Surveyor Manager).
• 2nd interview with one of our senior leaders.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.