Hastings Direct is seeking a Senior Complaints Operations Leader to head a large-scale complaints operation across Retail Insurance and Claims. Hybrid work options in Leicester or Bexhill-on-Sea provide leadership over end-to-end customer outcomes.
You will shape strategies, drive improvements, and work with Risk, Compliance and Learning to reduce complaint demand and improve the customer journey.
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Head of Complaints Operations - Hybrid employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
