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- Tasks: Investigate and analyse claims to combat fraud and protect our customers.
- Company: Join Hastings Direct, a fast-growing digital insurance provider with a vibrant culture.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Why this job: Make a real impact in a dynamic team while developing your career in fraud investigation.
- Qualifications: Strong investigation skills and a methodical approach to identifying risks.
- Other info: Be part of a supportive environment that values diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We are looking for driven individuals to join our Investigation team as a Claims Triage Investigator. This is an exciting opportunity to join our dynamic fraud team and grow your career! You’ll be handling and reviewing results from anti-fraud controls within the team, as well as investigating and validating claims through thorough investigation. You’ll be gathering intelligence from claimants, companies, representatives and claims to provide background information for the wider Claims Fraud departments.
Job details – you’ll need to have demonstrable experience in:
- Investigating and analysing cases flagged by our fraud database and other software/intelligence gathering systems and assisting with the maintenance/build of rules and alerts that help us to identify and action fraudulent claims and trends
- Assisting with the production of monthly anti-fraud related reporting and ad-hoc analysis and composing detailed desktop intelligence reports on behalf of the claims fraud teams
- Working and liaising with other departments and business areas to investigate specific claims as part of our anti-fraud processes
- Monitoring and analysing current trends and patterns relating to fraudulent activity, reporting any changes
- Detailed investigations on claimants, claims, companies and representatives using open source and bespoke intelligence gathering systems
- Creating and maintaining documented procedures relating to anti-fraud processes within the department and how they interlink with other areas and the overall business
Essential skills/experience:
- Strong proven investigation skills such as law/law enforcement or an existing career within fraud
- A methodical approach to investigation with the ability to identify potential risks and trends from various sources of information
- Confidence in decision making, being accountable for the situation and able to communicate this effectively, both verbally and in writing
The interview process:
Our interview process involves the below:
- Recruiter Screening
- Interview with Hiring Leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you’ll of course have fair access to support and adjustments throughout your recruitment journey.
Benefits:
In addition to a competitive salary you will also receive:
- Flexible working – we champion a flexible hybrid working approach
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
- Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Claims Triage Investigator in Hastings employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Triage Investigator in Hastings
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in investigation and analysis can benefit the Claims Triage Investigator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past work that highlight your investigation skills and decision-making abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Claims Triage Investigator position.
We think you need these skills to ace Claims Triage Investigator in Hastings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Triage Investigator role. Highlight your investigation skills and any relevant experience in fraud analysis. We want to see how you fit into our dynamic team!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s investigating claims or analysing trends, we love seeing real-life applications of your abilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point – it shows you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of fraud investigation techniques and the tools used in the industry. Familiarise yourself with the specific software and intelligence gathering systems mentioned in the job description, as this will show that you're serious about the role.
✨Showcase Your Skills
Prepare to discuss your previous experience in investigations, especially any relevant cases you've worked on. Be ready to explain your methodical approach and how you've identified risks or trends in past roles. Use specific examples to illustrate your points.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to fraud prevention, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Confident and Communicative
During the interview, communicate clearly and confidently. Practice articulating your thoughts on decision-making processes and how you handle accountability. Remember, the interviewers want to see how you can effectively convey complex information, so don’t shy away from showcasing your communication skills.
