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- Tasks: Lead the Home Claims Team, set objectives, and coach team members for success.
- Company: Hastings Direct is a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing program from day one.
- Why this job: Join a supportive culture focused on growth, recognition, and making a positive impact.
- Qualifications: Leadership experience in contact centers or claims is preferred; strong communication skills are essential.
- Other info: 25 days annual leave, private healthcare options, and a commitment to mental wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Welcome to Hastings Direct – From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. Job Details Supporting the Hastings Direct goal to become a market leading home claims handling function Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR’s are conducted Ensuring payments are authorised in line with our departmental SLA’s and overseeing guidance and advice …
Hastings Direct | Home Claims Team Leader employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hastings Direct | Home Claims Team Leader
✨Tip Number 1
Familiarize yourself with Hastings Direct's 4Cs culture. Understanding how they prioritize colleagues, customers, company, and community will help you align your values with theirs during the interview process.
✨Tip Number 2
Highlight your leadership experience in your conversations. Be ready to share specific examples of how you've motivated teams and managed performance, especially in a contact center or claims environment.
✨Tip Number 3
Prepare to discuss your approach to coaching and development. Hastings Direct values ongoing progression, so think about how you've supported team members in their growth and how you can bring that to their home claims team.
✨Tip Number 4
Research the latest trends in home insurance claims handling. Being knowledgeable about industry standards and innovations will demonstrate your commitment to excellence and your readiness to contribute to Hastings Direct's goals.
We think you need these skills to ace Hastings Direct | Home Claims Team Leader
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Hastings Direct's 4Cs culture. Highlight how your values align with theirs in your application to show that you would be a great fit for their team.
Highlight Leadership Experience: Make sure to emphasize any previous leadership roles you've held, especially in contact centers or claims handling. Provide specific examples of how you motivated and developed your team.
Showcase Communication Skills: Demonstrate your excellent communication and coaching skills in your application. Use examples that illustrate how you've effectively engaged with colleagues and customers in the past.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Hastings Direct
✨Show Your Leadership Skills
Since the role requires previous leadership experience, be prepared to discuss your past experiences in managing teams. Highlight specific examples where you successfully motivated and engaged your team, and how you handled challenges.
✨Emphasize Customer Focus
Hastings Direct values strong customer focus. Be ready to share instances where you went above and beyond to ensure customer satisfaction. Discuss how you balance the needs of customers with the goals of the company.
✨Demonstrate Communication Skills
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you have used communication to coach and develop team members in the past.
✨Align with the 4Cs Culture
Familiarize yourself with Hastings Direct's 4Cs culture: colleagues, customers, company, and community. Be ready to explain how you embody these principles in your work and how you can contribute to fostering this culture within the team.
