At a Glance
- Tasks: Lead fraud performance and optimise our Policy Fraud portfolio for maximum impact.
- Company: Join Hastings Direct, a fast-growing digital insurance provider with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive wellbeing support.
- Other info: Dynamic environment with opportunities for growth and community impact.
- Why this job: Make a real difference in fraud prevention while driving commercial success.
- Qualifications: Experience in insurance fraud, strong analytical skills, and stakeholder management.
The predicted salary is between 26159 - 31972 £ per year.
Role overview
As our Fraud Performance and Controls Lead, you'll be leading the performance and optimisation or our end to end Policy Fraud portfolio, driving commercial value through the effective design, performance and continuous improvement of fraud controls, underwriting referrals and operational processes.
You'll act as the critical link between Underwriting, Analytics and Operations, with accountability for maximising fraud prevention outcomes, reducing friction for genuine customers and delivering sustainable profitability through an effective fraud control framework.
Job details - you'll need to have demonstrable experience in
- Owning the performance of the Policy Fraud portfolio against agreed fraud, commercial and customer measures, identifying opportunities to improve fraud detection, referral efficiency and underwriting outcomes.
- Driving initiatives that improve loss ratio, referral performance and operational efficiency and presenting portfolio performance, risks and opportunities to senior stakeholders.
- Acting as the senior fraud representative for policy fraud referrals and controls, influencing the underwriting strategy through operational insights and fraud intelligence and partnering with analytics, pricing and underwriting teams to improve referral rules and control performance - supporting the next generation of fraud prevention strategies.
- Optimising end-to-end workflows, removing process inefficiencies, ensuring consistent operating models across workstreams and coordinating change activity impacting operations.
- Leading the review of significant fraud and large loss cases to help identify control weaknesses and emerging fraud threats, producing actionable insights that strengthen controls and identifying trends, vulnerabilities and opportunities - ensuring lessons learned are translated into measurable business improvements.
- Leading initiatives to improve the effectiveness and efficiency of fraud operations, identifying automation opportunities, supporting the implementation of new fraud controls, decisioning capabilities and customer journeys and driving simplification and standardisation of operational processes.
Essential skills/experience
- Extensive experience across insurance fraud, underwriting, financial crime or commercial risk management.
- Strong understanding of fraud controls, referral strategies and operational performance management.
- Experience in leading and delivering measurable commercial outcomes, change and transformation initiatives.
- Exceptional stakeholder management skills with the ability to influence senior leaders.
- Strong analytical capability with the ability to interpret complex data and convert insights into action.
- Commercially minding with a strong understanding of insurance profitability drivers.
- The interview process
Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader.
Disability Confident
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.
We also welcome applications through the Disability Confident Scheme (DCS).
Regrettably we are unable to offer sponsorship for this role.
Benefits
- Competitive salary and £5k car allowance
- Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI).
This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
- Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
- Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues.
Our vision - to be the best and biggest digital insurance provider in the market.
It's our attitude and the way we run our business that makes us different.
We focus on getting it right for our colleagues, customers, company and community.
It's a dynamic, flexible, fun and constantly changing environment.
You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Fraud Performance and Controls Lead employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Performance and Controls Lead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Fraud Performance and Controls Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
