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- Tasks: Investigate household claims for potential fraud and ensure accurate assessments.
- Company: Join Hastings Direct, a leading digital insurance provider with big ambitions.
- Benefits: Enjoy hybrid working, competitive salary, and great corporate perks.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: No specific experience required; just a keen eye for detail and a passion for problem-solving.
- Other info: Work one day a week in your chosen office location.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Job Title: Fraud Investigator – Household Claims
Location: Bexhill or Leicester (Hybrid – one day a week in your chosen office)
Welcome to Hastings Direct – Pam Angel – HR Director
We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, and there is a bigger opportunity ahead. If you\’re excited about joining us and think you have some of what we\’re looking for, we would love to hear from you.
If you\’re not sure you tick every box, we still encourage you to apply.
Role overview
Reporting into one of our Home Fraud Team Leaders, you\’ll tackle a mix of suspected fraudulent claims across contents and buildings insurance. You will work closely with Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal is to help Hastings Direct deliver a market leading fraud defence for Household/Home Claims.
Responsibilities
- Conduct detailed reviews of newly identified claims which are of concern, and provide guidance and feedback to the wider teams within Claims
- Conduct investigations on claims where there is a suspicion of fraud
- Conduct desktop investigations, formal interviews, liaise with suppliers and use intelligence solutions systems
- Support the design of relevant fraud processes
- Act as a technical referral point for Home Claims Handlers to support fraud identification
- Tackle a mix of suspected fraudulent claims across contents and buildings
Essential skills/experience
- Has a technical fraud background within insurance or strong experience of household/home/property claims
- Strong overall claims understanding – familiar with the end-to-end claims journey
- Capable of making decisions and challenging the status quo — able to utilise strong communication skills and engage with a varied audience
The interview process
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader
Benefits
- Flexible working – hybrid approach; speak to your recruiter to discuss in more detail
- Competitive bonus scheme – 4Cs annual performance bonus
- Financial wellbeing – life assurance (4x salary), income protection, pension contributions up to 10%, plus other wellbeing and financial benefits
- Mental wellbeing programme – Thrive app, colleague assistance programme (24/7), mental health first aiders, support groups
- Additional benefits – 25 days annual leave + bank holidays (buy/sell option), health care cash back plans, dental plans, discounted health assessments, Cycle to work, tech schemes, onsite facilities, social events, and more
Equal opportunities
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. The recruitment process includes credit and criminal record checks.
Additional information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Insurance
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Fraud Investigator - Household Claims employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator - Household Claims
✨Tip Number 1
Familiarise yourself with the latest trends and techniques in fraud detection, especially within the insurance sector. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in fraud investigation or insurance. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of specific examples from your past experiences where you've successfully identified or dealt with fraudulent activities. This will showcase your problem-solving skills and practical knowledge.
✨Tip Number 4
Research Hastings Direct thoroughly, including their values and recent developments. Tailoring your conversation to align with their mission can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Fraud Investigator - Household Claims
Some tips for your application 🫡
Understand the Role: Read the job description for the Fraud Investigator position carefully. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in fraud investigation or related fields. Use specific examples to demonstrate your skills and achievements that align with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the position at Hastings Direct. Mention your passion for digital insurance and how your background makes you a great fit for their ambitious plans.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Hastings Direct
✨Understand the Role
Make sure you thoroughly understand what a Fraud Investigator does, especially in the context of household claims. Familiarise yourself with common fraud indicators and the processes involved in investigating claims.
✨Research Hastings Direct
Take some time to learn about Hastings Direct as a company. Understand their values, mission, and recent developments in their technology and data capabilities. This will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think of examples from your past experiences where you successfully identified or dealt with fraudulent activities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for investigations, or how success is measured in this role. This demonstrates your enthusiasm and engagement.
