At a Glance
- Tasks: Investigate suspected fraudulent home insurance claims and collaborate with teams to enhance fraud processes.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact in fraud prevention while developing your skills in a supportive environment.
- Qualifications: Experience in insurance fraud or household claims and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bexhill or Leicester (Hybrid – one day a week in your chosen office)
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Role overview:
Reporting into one of our Home Fraud Team Leaders, you’ll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims – a business area that has expanded exponentially over the past 12 months!
Job details – you’ll need to have demonstrable experience in:
- Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
- Conducting investigations on claims where we hold a suspicion of fraud
- Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
- Supporting the design of relevant fraud processes
- Acting as a technical referral point for Home Claims Handlers, to support fraud identification
- Tackling a mix of suspected fraudulent claims across contents and buildings
Essential skills/experience:
- Has a technical fraud background within insurance or has strong experience of household/home/property claims
- Strong overall claims understanding – familiar with the end-to-end claims journey
- Capable of making decisions and challenging the status quo – able to utilise strong communication skills and engage with a varied audience
The interview process:
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).
Benefits:
In addition to a competitive salary you will also receive:
- Flexible working – we champion a flexible hybrid working approach
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
- Mental wellbeing programme – access to mental health resources and support
- 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
- Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, social events throughout the year and much more
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Fraud Investigator -Home Claims employer: Hastings Direct
At Hastings Direct, we pride ourselves on being an excellent employer, offering a vibrant work culture that champions flexibility and inclusivity. With a strong focus on employee growth, our comprehensive benefits package includes competitive bonuses, mental wellbeing support, and opportunities for professional development, all within a dynamic hybrid working environment in Bexhill or Leicester. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Investigator -Home Claims
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Fraud Investigator -Home Claims
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
