Drying and Restoration Technician

Drying and Restoration Technician

Any additional information you require for this job can be found in the below text. Make sure to read thoroughly, then apply.

Locations

We are looking for our Technicians to cover South East London / South East as a priority location. This would include areas such as Crawley, Horsham etc. Therefore, you\’d ideally be based within 60-90 minutes of the area to ensure we have the right coverage for our customers when they need us the most.

This is a field-based position which involves travel within your designated region, with flexibility to work from home when not on-site.

Role overview

Our Home Claims team is growing even bigger! As part of our Drying and Restoration Team, you\’ll be responsible for visiting our customers to help evaluate their claim, taking immediate and urgent action to remove debris and installing the relevant equipment to restore the customer\’s home. You\’ll project manage the customer\’s claim onsite, either offering immediate settlement or be their key point of contact until building repairs commence.

Essential skills / experience

Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation.

Proven expertise across all damage perils and restoration scenarios, including hands‑on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes.

A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism.

Physically capable of property strip-outs and equipment handling, with full use of a company vehicle provided.

Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks.

Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development.

The interview process

Our interview process involves the below:

Recruiter screening call

1st interview with hiring leader (Microsoft Teams)

As a Disability Confident employer, we\’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you\’re applying for a job with us, you\’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career\’s website.

Regrettably we are unable to offer sponsorship for this role.

Benefits

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24 / 7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There\’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .

Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you\’ll be helping to drive our growth, so in return, we\’ll give you all the support, training and development you need. Our 4Cs principles are simple : we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion / belief, sexual orientation, gender reassignment or marital / family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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