Drying and Restoration Technician
Location: Field‑based position with travel within the region. Home‑working is possible when not on‑site.
Role overview
As part of the Drying and Restoration Team, you will visit customers, evaluate claims, take immediate action to remove debris, install drying equipment, project manage the claim onsite and act as the key contact until building repairs commence.
Job details - experience required
- Delivering accurate scopes for building works, repair and installation of drying programmes in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH
- Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning
- Working closely with customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey
- Managing and maintaining company‑provided equipment and vehicles as you will be expected to travel to various locations throughout the week
- Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey
- Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements
Essential skills and experience
- Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation
- Proven expertise across all damage perils and restoration scenarios, including hands‑on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes
- A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism
- Physically capable of property strip‑outs and equipment handling, with full use of a company vehicle provided
- Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks
- Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development
The interview process
- Recruiter screening call
- 1st interview with hiring leader (Microsoft Teams)
Benefits
Competitive salary, flexible hybrid working, annual bonus scheme, financial wellbeing package including life assurance, income protection, pension contributions, mental wellbeing programme, 25 days annual leave plus bank holidays, and more.
Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion, sexual orientation, gender reassignment or marital/family status. A thorough referencing process includes credit and criminal record checks.
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Drying and Restoration Technician employer: Hastings Direct
Hastings Direct is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With hybrid roles available in vibrant locations like Leicester, London, and Bexhill, employees benefit from a collaborative environment that encourages innovation and efficiency in fraud prevention while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Drying and Restoration Technician
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
