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- Tasks: Join our tech team to support colleagues with IT issues and enhance service delivery.
- Company: Hastings Direct is a leading digital insurance provider aiming for growth in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme from day one.
- Why this job: Be part of a dynamic culture focused on collaboration, innovation, and personal development.
- Qualifications: Experience in customer service or IT support, with skills in AWS, Azure, and MS 365 preferred.
- Other info: We value diverse backgrounds and encourage all applicants to apply, regardless of experience.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there.
About the role
An exciting opportunity to join the Technology Services team here at Hastings Direct. This role is to provide excellent support to all our colleagues and suppliers that experience any issue with their IT equipment or services. Reporting to the End User Technology Lead within Technology Services, you will be responsible for triaging, resolving and escalating issues reported into the Tech Bar and Service Response team and working collaboratively to escalate these across our Chief Information Office (CIO). Working alongside the colleague, security, network and engineering teams, you will help to triage and identify issues whilst also learning from these to improve first time fixes and knowledge sharing across the Technology Services Teams.
Skills we would love you to have
- You should have an analytical approach to troubleshooting with extensive practical experience of service provisioning, customer engagement or have worked in a Service Desk 2nd Line environment.
- Experience using colleague facing technology (AWS, Azure, MS 365, Teams, SharePoint, Managed Print Services etc).
- Experience managing high-pressured situations in an appropriate manner, ensuring that standards of work are maintained, and deadlines are met.
What we offer
- Salary – Attractive salary based on experience (pay reviews also completed each year).
- Flexible Working – We champion a flexible and hybrid working approach.
- Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus.
- Physical Wellbeing – We fund our colleagues to claim against everyday health care through our healthcare cash plan.
- Financial Wellbeing – We provide 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%.
- Mental Wellbeing Programme - We have a range of support to help you keep yourself well.
- There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Desktop Support Technician employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as AWS, Azure, and MS 365. Having hands-on experience or even just a solid understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Prepare to demonstrate your analytical troubleshooting skills. Think of specific examples from your past experiences where you successfully resolved IT issues under pressure, as this will resonate well with the hiring team.
✨Tip Number 3
Show your enthusiasm for the company's culture by researching Hastings Direct's 4Cs principles. Be ready to discuss how you align with their values and how you can contribute to their mission of providing excellent service.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the role, which can be invaluable during your interview.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in service desk environments. Emphasise your analytical skills and any specific technologies mentioned in the job description, such as AWS, Azure, or MS 365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with Hastings Direct's focus on customer engagement and problem-solving in high-pressure situations.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you successfully resolved IT issues or improved processes. Use metrics to demonstrate your impact, such as reduced response times or increased customer satisfaction.
Highlight Soft Skills: Since the role involves collaboration with various teams, emphasise your communication and teamwork skills. Provide examples of how you've worked effectively with colleagues or clients to resolve issues and improve service delivery.
How to prepare for a job interview at Hastings Direct
✨Understand the Company Culture
Before your interview, take some time to research Hastings Direct and their 4Cs culture. Familiarise yourself with their values and how they prioritise colleagues, customers, company, and community. This will help you align your answers with what they value.
✨Showcase Your Technical Skills
As a Desktop Support Technician, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with technologies like AWS, Azure, MS 365, and Teams. Consider bringing examples of past troubleshooting scenarios you've successfully resolved.
✨Prepare for High-Pressure Situations
The role involves managing high-pressure situations, so be ready to share examples of how you've handled stress in previous roles. Highlight your ability to maintain standards and meet deadlines while providing excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.