Desk Adjuster - Home Claims

Location: Leicester or Bexhill (Hybrid)

Role Overview

We’re expanding our Home Claims team and introducing our first Desk Adjuster role. In this position you will investigate, manage and progress home property damage claims for a range of values and complexities, ensuring claims are handled fairly, accurately and efficiently from first notification through to settlement.

Responsibilities

• Handle a portfolio of home claims from notification to conclusion, reviewing policy coverage, gathering evidence and validating damages.
• Assess and evaluate repair scopes, settlement values and supporting documentation to ensure claims are technically sound and commercially appropriate.
• Instruct and liaise with approved suppliers, contractors, surveyors and other specialists to support claim progression and meet customer needs.
• Deliver clear, empathetic, professional communication to customers across calls, emails and written correspondence.
• Maintain accurate claim records, reserves, diary management and mandatory follow‑ups to progress claims proactively and achieve strong outcomes.
• Collaborate with colleagues, referral teams, suppliers and field surveyors to achieve quality, service and indemnity outcomes and share insights.

Qualifications / Experience

• Strong background in home claims handling, including experience with large‑loss or complex claims.
• In-depth understanding of claim investigation, evidence evaluation, policy application, and the ability to identify potential fraud indicators.
• Excellent customer focus with the ability to communicate clearly, confidently and sensitively with customers in challenging circumstances.
• Outstanding organisational skills—managing diaries, prioritising workloads, and progressing multiple claims with high attention to detail.
• Confidence to make independent decisions while recognising when referral or escalation is required.
• Experience with supplier instruction and management within a home claims environment is advantageous.

Interview Process

• Recruiter introduction/screening call.
• First‑stage interview with the hiring leader (via Teams).

As a Disability Confident employer, we commit to inclusive recruitment and fair access to support and adjustments throughout the process. We also welcome applications through the Disability Confident Scheme (DCS). Regrettably, we are unable to offer sponsorship for this role.

Benefits

• Competitive salary and annual bonus scheme (eligible for the 4Cs performance bonus).
• Hybrid working flexibility—discuss details with your recruiter.
• Financial wellbeing package.
• Health/financial support: 4× salary life assurance, income protection at no extra cost, matched pension contributions to 10%, and access to financial wellbeing support.
• Mental wellbeing programme: access to a mental health app, 24/7 employee assistance, in‑house mental health first aiders, support groups, and a dedicated team.
• Leave: 25 days annual leave plus bank holidays, with the option to buy or sell one week.
• Additional perks: health care cash‑back plans, dental plans, discounted health assessments, Cycle‑to‑Work and tech schemes, discounts and free onsite facilities, social events, and more.

Hastings Group is an equal‑opportunity employer. We treat all qualified applicants fairly, with no regard to gender, age, race, disability, ethnicity, religion, sexual orientation, or marital status. A thorough referencing process is part of the selection, which includes credit and criminal record checks. We are committed to creating an inclusive environment and encourage applicants to request reasonable adjustments during the recruitment process.