At a Glance
- Tasks: Deliver exceptional customer experiences and assist with inquiries via phone and digital channels.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Starting salary of £26,230, hybrid working, and comprehensive benefits package.
- Other info: Dynamic training programme and opportunities for career growth.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about delivering exceptional customer experiences? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time? If so, we would love to hear from you.
Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.
Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in the week. Our opening hours: Monday to Friday 08:00-20:00, Saturday 09:00-17:00 and Sunday 09:00-17:00.
Training: Our 12 week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in-office support through to week 12 as you build confidence and embed your skills. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you're fully equipped to support customers across all channels. After completing the full programme, you'll receive sign-off from a trainer or team leader before moving to hybrid working and into your permanent team.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.
Your role: Our Customer Service department is searching for a dedicated Representative to manage telephony communications. In this customer-focused role, you'll be the first point of contact primarily handling inbound calls. You will assist customers with various inquiries, ranging from providing information about our products and policies to adjusting and adding additional products. As you grow in the role and demonstrate key competencies, you'll have the opportunity to expand your skillset by engaging with customers through our digital communication channels, where business demand requires.
What we're looking for in a Customer Service Representative:
- Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
- Effective communicator both written and verbal to ensure we support customers to make an informed decision.
- Someone who's accountable, thorough, and pays attention to detail.
- Someone who can demonstrate flexibility and resilience through navigating change and continuous improvement.
- Is comfortable navigating and utilising multiple IT systems to achieve work objectives.
- Continually evaluates customer needs to determine the appropriate channel for communication.
All interviews take place in person at our offices, to provide a face-to-face meeting with our team. This helps us connect with you and gives you the chance to see our workplace environment up close.
What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, ongoing training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you'll receive:
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly environment.
Customer Service Advisor employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various customer inquiries during the interview.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Hastings Direct is looking for self-motivated individuals who take pride in their work, so don’t be afraid to show your enthusiasm for delivering exceptional customer experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see that you genuinely care about helping customers and making their day better!
Be Clear and Concise:Make sure your written communication is clear and to the point. Use simple language and avoid jargon. We appreciate candidates who can express themselves effectively, both in writing and verbally.
Tailor Your Application:Take a moment to customise your application for the Customer Service Advisor role. Highlight relevant experiences and skills that align with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Hastings Direct
✨Know the Company
Before your interview, take some time to research Hastings Direct. Understand their mission, values, and what sets them apart in the insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing solutions.
✨Showcase Your Flexibility
The job requires adaptability, especially when navigating various IT systems and customer needs. Be prepared to discuss examples from your past experiences where you successfully adapted to change or handled unexpected challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or opportunities for career growth. This shows that you’re not just interested in the job, but also in how you can grow within the company.
