Customer Representative (Unsecured Lending)

Customer Representative (Unsecured Lending) page is loaded## Customer Representative (Unsecured Lending)locations: Bexhill / Hybridtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 23, 2025 (14 days left to apply)job requisition id: 60012076**Customer Representative (Unsecured Lending)**If so, we’d love to hear from you! Join our Unsecured Lending team and be the first point of contact for our customers when they need us the most.**Working Hours/ Shift Patterns:** You will work 37.5 hours per week Monday – Friday 9-5.30. This means, no weekends!**Training:** The core training lasts for the first 4 weeks and is delivered in person at the office.**Our approach to Hybrid Working:** With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.**Salary:** The starting salary is £25,500 plus benefits. There will be opportunities for further salary progression which can be achieved in as little as 12-months with the right focus on personal development.**Location:** Our vibrant Bexhill office is located in Collington, right near the seaside. It is conveniently located just a short walk from the train station and easily accessible via major road routes.At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.**Your role:** As a Customer Representative in Lending, you will be responsible for dealing with all inbound customer queries from point of application, through to loan closure, using multiple channels whilst striving to resolve customer queries first time. You will be managing inbound calls & emails, and making outbound calls, as well as helping the wider operations team manage and support the end-to-end customer journey.**What we\’re looking for in a Customer Service Representative*** An underlying focus on Customer Service is essential while being comfortable conversing with customers on the phone and via email.* You will be able to proactively identify process improvements in order to help improve customer and business outcomes.* You will also have a keen eye for detail with a strong problem-solving mindset.* Excellent written and verbal communication skills* Adept at identifying and dealing with vulnerable customers.* Previous experience of working in a highly regulated environment, like the financial sector, is also desirable.**What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.**Benefits you’ll receive:*** Up to 5% annual discretionary Bonus* Hybrid working (1 day per week in the office with the option to do more depending on your preference)* A fantastic open plan modern office* We promote a relaxed, friendly & diverse working environment* \’Harrys’ – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee* 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)* Pension match up to 10% of your salary* Life insurance (4 x base salary)* Discounted Hasting Direct products* Discounts & cashback with well-known retailers* Tech scheme, cycle to work, health assessments, and skin check – on completion of probation* Refer a friend scheme – earn £500 for every friend you refer* We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptopAs a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:23/09/2025and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It\’s our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It\’s a dynamic, flexible, fun and constantly changing environment. You\’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. #J-18808-Ljbffr