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For Companies At a Glance
- Tasks: Lead customer conduct initiatives and analyze outcomes to enhance service quality.
- Company: Hastings Direct is a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy hybrid work options, competitive salary, and a supportive company culture.
- Why this job: Join a forward-thinking team focused on innovation and customer satisfaction.
- Qualifications: Experience in customer service or data analysis is preferred.
- Other info: This role is based in Leicester or Bexhill-on-Sea.
The predicted salary is between 43200 - 72000 £ per year.
Customer Conduct and Outcomes Manager
Locations: Leicester or Bexhill-on-Sea (Hybrid)
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud o…
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Customer Conduct and Outcomes Manager employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Conduct and Outcomes Manager
✨Tip Number 1
Familiarize yourself with Hastings Direct's 4Cs culture. Understanding their core values will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Research the latest trends in digital insurance and customer conduct. Being knowledgeable about the industry will allow you to engage in meaningful conversations and showcase your expertise.
✨Tip Number 3
Prepare examples of how you've successfully managed customer outcomes in previous roles. Highlighting specific achievements will illustrate your capability and experience relevant to the position.
✨Tip Number 4
Network with current or former employees of Hastings Direct on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace Customer Conduct and Outcomes Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Conduct and Outcomes Manager position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer conduct and outcomes management. Use specific examples that demonstrate your ability to drive results and improve customer satisfaction.
Showcase Your Skills: Make sure to highlight any relevant skills that align with Hastings Direct's goals, such as data analysis, communication, and leadership. Provide concrete examples of how you've successfully applied these skills in previous roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Hastings Direct and how you can contribute to their ambitious plans.
How to prepare for a job interview at Hastings Direct
✨Understand the Company Culture
Familiarize yourself with Hastings Direct's 4Cs culture. Be prepared to discuss how your values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Data Skills
Since the role involves significant data and tech capabilities, be ready to discuss your experience with data analysis and how it has influenced customer outcomes in your past positions.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving skills and decision-making processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans and how the Customer Conduct and Outcomes Manager role contributes to achieving those goals. This shows your genuine interest in the position and the company.
