At a Glance
- Tasks: Support customers with their insurance renewals and provide tailored product recommendations.
- Company: Hastings Direct is a fast-growing, digital-focused insurance provider serving over 2.8 million customers.
- Benefits: Enjoy hybrid working, a competitive salary, 25 days holiday, and a vibrant office environment.
- Other info: Work in a friendly, inclusive environment with a focus on personal development and support.
- Why this job: Join a dynamic team, receive expert training, and have opportunities for career progression.
- Qualifications: No insurance experience needed; customer service skills from retail or hospitality are welcome.
The predicted salary is between 25150 - 27500 £ per year.
At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.
Customer Advisor Renewals page is loaded
Customer Advisor Renewals
Apply locations Bexhill / Hybrid time type Full time posted on Posted 4 Days Ago job requisition id 60012308Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Retentions Advisor!
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 08:00 – 19:00.
Training: The main training period runs for the first 8 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Your Role:
Joining a busy team within a customer focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.
A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.
That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
About You:
An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we\'d love to recieve your application.
Experience in delivering quality customer outcomes
Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Computer skills: you\'ll take inbound calls whilst navigating our in-house software systems
Why become a part of the Hastings Direct family:
Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
Up to 5% annual discretionary Bonus
We promote a relaxed, friendly & diverse working environment
Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
\'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
Refer a friend scheme - earn £500 for every friend you refer
We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
About Us
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.
It\'s our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It\'s a dynamic, flexible, fun and constantly changing environment. You\'ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
#J-18808-LjbffrCustomer Advisor Renewals in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture. Located in the picturesque Bexhill office near the seafront, employees enjoy a hybrid working model, competitive salaries with opportunities for progression, and a vibrant environment that fosters inclusivity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Renewals in Bexhill-on-Sea
✨Tip Number 1
Familiarise yourself with the insurance industry basics. Even if you don't have direct experience, understanding key terms and concepts can help you engage confidently during interviews and discussions.
✨Tip Number 2
Practice your communication skills. Since the role involves actively listening to customers and addressing their concerns, consider role-playing scenarios with friends or family to enhance your ability to respond effectively.
✨Tip Number 3
Research Hastings Direct and its products thoroughly. Knowing the company’s offerings and values will allow you to tailor your conversations and demonstrate genuine interest in becoming part of their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Advisor Renewals in Bexhill-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Customer Advisor Renewals role. Focus on customer service experience, communication skills, and any transferable skills from previous jobs in retail or hospitality.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle customer queries effectively. Mention specific examples of how you've resolved customer issues in the past and express your enthusiasm for working at Hastings Direct.
Highlight Relevant Skills:In your application, emphasise skills such as resilience, problem-solving, and effective communication. These are crucial for the role and will demonstrate your suitability to the hiring team.
Follow Application Instructions:Ensure you read the job posting carefully and follow all application instructions. This includes submitting your application through the StudySmarter website and providing any requested documents or information.
How to prepare for a job interview at Hastings Direct
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Advisor Renewals. Familiarise yourself with the key tasks such as actively listening to customer queries and providing accurate information about policies.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Be prepared to demonstrate how you've effectively communicated in past roles, especially in customer service or sales environments.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or overcome objections. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Express Your Passion for Customer Service
Hastings Direct values customer-centric individuals. Be ready to share examples of how you've gone above and beyond for customers in previous roles, highlighting your resilience and problem-solving skills.
