At a Glance
- Tasks: Drive the Car Retention strategy and enhance customer experiences.
- Company: Join Hastings Group, a leader in the insurance industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and extensive wellbeing support.
- Other info: Flexible work arrangements and opportunities for personal growth await you.
- Why this job: Make a real impact on customer satisfaction while developing your career.
- Qualifications: Experience in regulated environments and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Commercial Manager based in Leicester or Bexhill‑On‑Sea (Hybrid, 1 office day per week). Responsible for supporting the development and delivery of the Car Retention long‑term strategy, driving commercial outcomes and ensuring customer‑centric decision making.
Responsibilities
- Support the development and delivery of the Car Retention long‑term strategy and medium‑term plan to deliver sustained improvements in commercial outcomes.
- Use insight, analysis, and commercial judgment to identify and deliver Persistency and income opportunities in partnership with Pricing, Digital, Marketing, Underwriting and Operations.
- Lead the implementation and delivery of initiatives and change, ensuring benefits are delivered rapidly and with maximum effect.
- Ensure compliance with fair and reasonable customer expectations, questioning and challenging processes that do not place customers at the heart of the business.
- Accountable for delivering and maintaining effective customer journeys to maximise Persistency outcomes.
- Define and implement appropriate controls to monitor agreed outcomes on key journeys, including relevant training material.
Qualifications
- Experience working within a highly regulated environment.
- Results‑oriented with a drive to deliver against commercial and customer targets.
- Good numerical reasoning and ability to draw insights from data.
- Innovative and driven, capable of seeking opportunities to disrupt and evolve current practices.
- Strong stakeholder management experience in a fast‑paced, matrixed environment.
- Excellent communication skills and ability to influence at all levels.
Benefits
- Competitive salary and £5,000 car allowance.
- Flexible hybrid working arrangement.
- Competitive bonus scheme with 4Cs performance bonus eligibility.
- Physical wellbeing: private medical insurance (PMI) and related benefits.
- Financial wellbeing: life assurance covering four times salary, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and access to financial wellbeing support.
- Mental wellbeing programme including the Thrive mental health app, employee assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
- 27 days annual leave plus bank holidays, with option to buy or sell one week.
- Health‑care cashback plans, dental plans, discounted health assessments, cycle‑to‑work & tech schemes, discounted and free on‑site facilities, social events throughout the year.
Regrettably we are unable to offer sponsorship for this role. Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.
Commercial Manager - Motor Retention employer: Hastings Direct
Hastings Group is an exceptional employer, offering a dynamic work environment in Leicester or Bexhill-On-Sea with a strong focus on employee wellbeing and development. With a competitive salary, flexible hybrid working arrangements, and a comprehensive benefits package including private medical insurance and mental health support, we prioritise our employees' growth and satisfaction. Join us to be part of a customer-centric team that values innovation and collaboration, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager - Motor Retention
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hastings Direct. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Commercial Manager - Motor Retention
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Direct.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hastings Direct's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Direct.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Direct will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Direct employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
