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For Companies At a Glance
- Tasks: Lead product development and enhance customer outcomes in the insurance sector.
- Company: Join Hastings Direct, a digital insurance provider focused on innovation and growth.
- Benefits: Enjoy flexible working, competitive bonuses, and comprehensive health and wellbeing support.
- Why this job: Make a real impact in a dynamic environment while driving commercial success.
- Qualifications: Experience in regulated insurance products and strong analytical skills required.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Commercial Ancillary Manager role at Hastings Direct
Location: Leicester / Bexhill
Welcome to Hastings Direct – from our Group HR Director Pam Angel. We’re a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. We’ve invested heavily in data and tech, and nurtured our 4Cs culture. We’re proud of the journey and rely on talented colleagues for continued success.
We provide insurance for over four million customers, and we’re looking for someone to help us grow further. If you’re excited about joining us and feel you have what we’re looking for, even if you’re not 100% sure, we’d love to hear from you.
Role overview
Product owner for a range of products within Hastings’ Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; develop and implement strategies for ancillary products, driving long‑term profitability and delivering fair value while acting in the best interests of our customers.
Accountabilities
- Management of strong relationships with our ancillary partners, ensuring effective commercial and contractual relations and customer outcomes to maintain mutually beneficial partnerships.
- Responsible for trading performance and customer value outcomes, monitoring trends and future risks, and holding partners to account for delivery against these.
- Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential detriment; input to the completion of annual product review & value assessment; reporting to OpCo / Conduct Committee.
- Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in‑life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing.
- Strong response to net rate reviews with the ability to challenge rating increases based on analysis of claims and loss‑ratio performance/forecasts.
- Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity.
- Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products.
- Support the rectification of any commercial or operational issues, engaging with colleagues across the business and third‑party partners to resolve issues collaboratively.
- Support development of new products and propositions as they are introduced.
- Work across the organisation to look at wider opportunities within the ancillary value chain.
Essential skills/experience
- Experience of working with highly regulated General Insurance products within ancillary or claims functions.
- Results‑oriented, with drive to deliver against commercial and customer targets.
- Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.
- Innovative and driven – seeking opportunities to disrupt and innovate while also incrementally evolving current practices.
- Strong stakeholder management experience in a fast‑paced, matrixed environment, building connections with other functions to embed strategy and support delivery of trading outcomes.
Interview Process
- 1st Round – Intro call with Hiring Manager + 1.
- 2nd Round – Case study followed by call with Hiring Leader.
What we will give you
Join us and you’ll find a different way of doing things. We call it the 4Cs – focusing on our colleagues, customers, company and community. As a colleague, you’ll help drive our growth and receive full support, training, and development, plus recognition and rewards, and the scope to voice and implement your ideas.
Benefits
Flexible working
We champion a flexible hybrid working approach – please speak to your recruiter to discuss details.
Competitive bonus scheme
All colleagues are eligible for our annual 4Cs performance bonus.
Physical wellbeing
As a Band 4 colleague, Hastings pays for private medical insurance (PMI), giving flexibility and convenience for specialist appointments.
Financial wellbeing
Alongside 4 x your salary with life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, we offer an award‑winning package with discounts, cashback, free independent mortgage advice and access to financial wellbeing support.
Mental wellbeing programme
We offer the Thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team to cover your needs.
There’s more!
27 days annual leave + bank holidays, option to buy or sell a week, health‑care cashback plans, dental plans, discounted health assessments, Cycle to Work and tech schemes, discounted and free on‑site facilities, social events throughout the year, and more.
Hastings Group is an equal‑opportunity employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we conduct thorough referencing, including credit and criminal record checks.
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Commercial Ancillary Manager employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Ancillary Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Hastings Direct, understand their values, and think about how your skills align with their goals. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've delivered. Use data and examples to demonstrate how you've added value in previous roles, especially in commercial settings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Hastings Direct and being part of our exciting journey.
We think you need these skills to ace Commercial Ancillary Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Commercial Ancillary Manager with us. Share your thoughts on how you can contribute to our mission and culture.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience and skills that align with what we're looking for. We love seeing how your background fits into our vision at Hastings Direct!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company there.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers
As a Commercial Ancillary Manager, you'll need to demonstrate strong numerical reasoning and data analysis skills. Brush up on relevant metrics and be prepared to discuss how you've used data to drive commercial outcomes in your previous roles.
✨Understand the 4Cs
Familiarise yourself with Hastings Direct's 4Cs culture: colleagues, customers, company, and community. Be ready to share examples of how you’ve contributed to similar values in your past experiences, showing that you align with their mission.
✨Prepare for Case Studies
Since the interview process includes a case study round, practice analysing scenarios related to product performance and customer outcomes. Think about how you would approach challenges in trading performance and partner management.
✨Build Relationships
Stakeholder management is key for this role. Prepare to discuss how you've successfully built and maintained relationships with partners or teams in a fast-paced environment. Highlight your negotiation skills and how they’ve led to mutually beneficial outcomes.
