At a Glance
- Tasks: Train and develop claims teams to enhance their skills and performance.
- Company: Hastings Direct is a fast-growing digital insurance provider in the UK.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Other info: We promote inclusivity and support throughout the recruitment process.
- Why this job: Join a dynamic team focused on growth, culture, and making a real impact.
- Qualifications: Experience in insurance claims, strong communication, and training skills required.
The predicted salary is between 36000 - 60000 € per year.
At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We are looking for a Claims Trainer to join our growing L&D team. You will work with the wider Claims Operations team, business leaders, colleagues, and business trainers to ensure the effective delivery and evaluation of training and development that builds good business and customer outcomes.
Job details – you’ll need to have demonstrable experience in:
- Delivering enjoyable learning experiences, focusing on effective transfer of learning back into the workplace; from readiness to learn through to practical application to embed the learning
- Performing effective learning evaluation for aligned training programs, providing data, feedback and reporting to relevant business areas and wider L&D, to ensure the effectiveness of training delivery and content
- Robust preparation, planning and delivery of Induction, upskill and cross-skill, exclusively for our claims operations teams, including systems, technical knowledge, soft skills, and product training
- Building networks and relationships with key stakeholders across Insurer Services to facilitate support for training activities and stay up to date with changes that affect technical claims capabilities
- Providing training and coaching support to colleagues, initiating feedback to the individual and the business on an individual’s performance, upon completion of training/coaching initiatives
- Working collaboratively across the team to ensure that workloads and outcomes are met, including supporting on other training/coaching needs as and when required
Essential skills/experience:
- Solid insurance background with an understanding of claims, including relevant processes, strategy, and systems
- Excellent presentation, training, facilitation, workshop delivery and communication skills as well as strong stakeholder management at all levels, relationship building and influencing skills
- Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience
- Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development
- Practical knowledge and application of evaluation methods – utilising data to understand trends and issues
- Demonstrates strong coaching and feedback skills and seeks out opportunities to use effectively to support others
The interview process
Our interview process involves the following steps:
- Recruiter screening call
- Interview with the hiring leader including a brief
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. If you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information, please visit our inclusive business page on our careers website.
Benefits:
- In addition to a competitive salary, you will also receive…
- Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
- Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – including life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free mortgage advice, and financial wellbeing support
- Mental wellbeing programme – including the Thrive mental health app, 24/7 colleague assistance, mental health first aiders, support groups, and dedicated support teams
- Additional benefits – 25 days annual leave + bank holidays, options to buy or sell leave, health care cashback plans, dental plans, discounted health assessments, Cycle to work, tech schemes, onsite facilities, social events, and more.
Join us and experience a different way of doing things. We focus on our colleagues, customers, company, and community. Our 4Cs principles are simple: creating the right culture and providing the right tools to deliver excellent outcomes for our customers, supporting our growth and community investment.
At Hastings Direct, we’re committed to an inclusive environment where everyone can succeed. If you require reasonable adjustments during recruitment, please let us know. Our recruitment team is here to support you throughout the process.
Job posting end date: [insert date]
About Us
Hastings Direct is a fast-growing, digitally focused general insurance provider serving over 2.8 million customers in the UK, with over 3,400 colleagues. Our vision is to be the best and biggest digital insurance provider in the market.
Our attitude and approach make us different. We focus on doing right by our colleagues, customers, company, and community. We offer a dynamic, flexible, fun, and ever-changing environment where you can make a real difference.
Learn more about #LifeatHD
If you enjoyed the video and want to learn more about #LifeatHD, check out our colleague stories.
#J-18808-LjbffrClaims Trainer in Leicester employer: Hastings Direct
At Hastings Direct, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions flexibility and inclusivity. As a Claims Trainer, you'll benefit from our commitment to employee growth through comprehensive training programmes, competitive bonuses, and a supportive mental wellbeing initiative, all while contributing to our mission of becoming the best digital insurance provider in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Trainer in Leicester
✨Tip Number 1
Familiarise yourself with Hastings Direct's culture and values, especially their 4Cs principles. Understanding their focus on colleagues, customers, company, and community will help you align your responses during the interview.
✨Tip Number 2
Prepare to discuss your experience in delivering training and development, particularly in the insurance sector. Be ready to share specific examples of how you've successfully transferred learning into practical applications in previous roles.
✨Tip Number 3
Network with current or former employees of Hastings Direct if possible. This can provide you with insights into the company’s training methods and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your understanding of effective evaluation methods for training programmes. Be prepared to discuss how you have used data to assess training effectiveness and drive improvements in past roles.
We think you need these skills to ace Claims Trainer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in training and development, particularly in the insurance sector. Use specific examples that demonstrate your ability to deliver effective learning experiences and evaluate training outcomes.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Claims Trainer role at Hastings Direct. Mention how your skills align with their requirements, such as your solid insurance background and strong stakeholder management abilities.
Showcase Your Skills:Emphasise your presentation and communication skills in both your CV and cover letter. Provide examples of how you've successfully delivered training or facilitated workshops, and how you’ve built relationships with stakeholders.
Prepare for the Interview:Research Hastings Direct and their 4Cs culture. Be ready to discuss how you can contribute to their goals and share specific instances where you've used data to drive performance in training initiatives.
How to prepare for a job interview at Hastings Direct
✨Showcase Your Training Experience
Make sure to highlight your previous experience in delivering training sessions. Discuss specific examples where you created enjoyable learning experiences and how you ensured the effective transfer of knowledge back into the workplace.
✨Demonstrate Stakeholder Engagement
Prepare to talk about how you've built relationships with key stakeholders in past roles. Share examples of how these relationships have facilitated successful training activities and kept you updated on changes affecting claims processes.
✨Emphasise Your Evaluation Skills
Be ready to discuss your practical knowledge of evaluation methods. Explain how you've used data to assess training effectiveness and identify trends or issues, showcasing your ability to drive continuous improvement.
✨Exhibit Strong Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare to demonstrate your presentation and facilitation skills during the interview, as well as your ability to connect with different audiences.
