Claims Team Leader (Recovery)

Location: Bexhill

Welcome to Hastings Direct: We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.

Role overview: We are on the lookout for a highly motivated and colleague centric Team Manager who can aid us with our ongoing transformation within Recovery and help us on our journey to become a market leading department. Our Recoveries team has had a phenomenal journey over the last 18 months, growing from a department of 9 to well over 55, with a wide sweep of automation and system/process improvements taking place. We want someone who can support us with the next stage of our transformation - specifically embedding best practice, providing great technical outcomes and delivering best in class engagement scores.

Job details - you’ll need to have demonstrable experience in:

• Leading and inspiring a team of 10-14 colleagues within the Recoveries department.
• Setting and managing colleagues annual and monthly objectives and hold monthly 121 meetings to optimise performance.
• Providing monthly coaching and development plans, effective monthly meetings and ensuring each colleague is receiving the right level of support and training.
• Conducting regular audits on colleagues.
• Managing all HR related issues in line with business practice.
• Ensuring colleagues are accurately reserving and payments are authorised in line with business expectations.
• Overseeing guidance and advice in respect of technical referrals.
• Managing departmental/team complaint handling.

Essential skills/experience:

• Previous team management experience.
• Proven track record of driving results.
• Committed to self-development and that of colleagues.
• Excellent commercial awareness and decision-making ability.
• A background of meeting and exceeding targets.
• Good analytical and IT skills.

The interview process - update per role requirements: Our interview process involves the below:

• Recruiter Screening
• Interview with Hiring Leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you’ll of course have fair access to support and adjustments throughout your recruitment journey.

Benefits:

• In addition to a competitive salary you will also receive:
• Flexible working - we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.