At a Glance
- Tasks: Join our team as a Claims Specialist, focusing on enhancing customer claim experiences.
- Company: Hastings Direct is a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible hybrid working, competitive bonuses, and a comprehensive wellbeing programme.
- Other info: We promote inclusivity and welcome diverse applicants through our Disability Confident Scheme.
- Why this job: Be part of a dynamic team driving innovation in insurance while making a real impact.
- Qualifications: Technical knowledge of insurance claims and excellent coaching skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
Job Title: Claims Specialist - Intervention
Location: Leicester (Hybrid) One day a week in the office
Working Hours: Please be aware that this position will be on a rotational shift pattern - example below.
Week 1: Mon-Fri: 09:00 - 17:30 - No weekends.
Week 2: Mon-Fri: 12:00 - 20:30 - No weekends.
Week 3: Mon-Fri: 09:00 - 17:30 - No weekends.
Week 4: Mon-Tues: 09:00 - 17:30, Wed-Thu: Rest Day, Fri: 09:00 - 17:30, Sat : 09:00 - 17:30, Sun: 10.00 - 17.00
Welcome to Hastings Direct - Pam Angel - HR Director
We provide insurance for over three million customers, but we know there\'s even bigger opportunity out there. The fact you\'re now reading this job advert means we\'ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you\'ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you\'re excited about joining us and think you have some of what we\'re looking for, even if you\'re not 100% sure we would love to hear from you.
Role overview
We have a fantastic opportunity for a passionate and dynamic Claims Specialist to join our Interventions team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers with their insurance claim.
As an Claims Specialist within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on becoming technically competent in their role and making intelligent commercial decisions.
Job details - you\'ll need to have demonstrable experience in:
- Work collaboratively with the operational leadership team to review and monitor outcomes/KPIs using data to support improvement through technical development and insurance knowledge (creation of material and delivery).
- Identify technical knowledge needs/themes for individual colleagues when creating and delivering technical development.
- Be the referral and escalation point for colleagues (or suppliers where relevant) with technical queries.
- Support the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy to developing individuals through the competency framework. Work collaboratively with team leaders to build technical capability across the teams and support CCL to develop a technical strategy for their functions.
- Utilise data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/ implement solutions.
- Ensure a strong understanding of market developments which may impact our intervention performance. Provide technical input to support the development of appropriate strategies to mitigate risks.
Essential skills we would love you to have:
- Technical knowledge of Insurance Claims, particularly Third Party Claims and/or Intervention
- A background or understanding of a sales environment, with a focus on attracting customers and providing excellent customer service
- Strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage within a fast-paced environment; embraces learning and self-development with a high level of self-awareness and drive.
- Outcome-focused with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals.
- Excellent coaching and mentoring skills. Posses the ability to influence those around you to make improvements in their performance by using tried and tested coaching methods. Ability to foster a \'can do\' environment.
The interview process:
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader
As a Disability Confident employer, we\'re committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you\'re applying for a job with us, you\'ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website .
Benefits: In addition to a competitive salary you will also receive…
Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There\'s more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you\'ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you\'ll be helping to drive our growth, so in return, we\'ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\'ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Claims Specialist - Intervention employer: Hastings Direct
Hastings Direct is an exceptional employer, offering a dynamic work environment in Leicester with a hybrid working model that promotes flexibility and work-life balance. Our commitment to employee growth is evident through comprehensive training programmes, competitive benefits including a performance bonus, and a strong focus on mental wellbeing, ensuring that our colleagues thrive both personally and professionally. Join us to be part of a forward-thinking team that values collaboration, innovation, and community impact, all while enjoying the perks of a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Specialist - Intervention
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Specialist - Intervention
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
