At a Glance
- Tasks: Help customers navigate their home insurance claims with empathy and efficiency.
- Company: Join Hastings Direct, a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy hybrid work flexibility, a supportive culture, and opportunities for growth.
- Why this job: Be part of an exciting journey with a company that values innovation and teamwork.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a dynamic environment with a focus on technology and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Claims Specialist – Household Claims (also known as Property Claims or Home Claims) Locations: Leicester or Bexhill (Hybrid) with expectations to be in the office approximately once per week. However, for the right candidate, there is a degree of flexibility around this. Welcome to Hastings Direct – From our Group HR Director Pam Angel We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you\’re not 100% sure we would love to hear from you. Job Details Supporting Home Claims in building the right capability in providing good customer and commercial outcomes – reviewing and monitoring outcomes/KPI\’s and supporting improvements through technical development Creating, maintaining and delivering all function specific technical training for the department, as well as maintaining new start training content as a subject matter expert Identifying and tracking technical needs and themes from a variety of sources for individual colleagues and across Home Claims as a whole Completing regular case audits and referrals to ensure that all work is carried out to a high level of accuracy in line with our standard operating procedures Embedding essential knowledge and training to support colleagues\’ professional development through our progression framework and conduct training/coaching needs analysis using our operational framework Maintaining own technical knowledge by keeping up to date with current processes and practices within the industry and providing technical input to support the development of appropriate strategies to mitigate any risks Skills we would love you to have Thorough technical understanding of Household Claims/Property Claims/Home Claims Previous experience of coaching team members, coaching models and various ways to implement a good understand of technical skills, regulatory requirements and company principles Great attention to detail with a systematic approach to managing your workload with strategic thinking vision What we offer Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you\’ll be helping to drive our growth, so in return, we\’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Regrettably, we are unable to offer sponsorship for this role. Reward Salary – Attractive salary based on experience (pay reviews also completed each year) Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings\’ performance against our business goals and your own personal performance. Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that\’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme – At Hastings Direct we understand that mental health cannot not be scheduled, that\’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There\’s more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated – fairly, respectfully and with their best interests at heart Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ
Claims Specialist - Household Claims employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist - Household Claims
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in the insurance industry, especially those related to household claims. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with current or former employees of Hastings Direct on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to handle claims effectively. Being able to articulate these experiences clearly will help you make a strong impression.
✨Tip Number 4
Research Hastings Direct's values and mission statement. Understanding their 4Cs culture will allow you to align your answers during the interview with what they value most in their employees, making you a more attractive candidate.
We think you need these skills to ace Claims Specialist - Household Claims
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in claims handling or customer service. Use specific examples that demonstrate your ability to manage household claims effectively.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as attention to detail, problem-solving abilities, and strong communication skills. These are crucial for a Claims Specialist.
Express Enthusiasm: In your cover letter, convey your excitement about the opportunity to work with Hastings Direct. Mention why you are drawn to their mission and how you can contribute to their success in the insurance market.
How to prepare for a job interview at Hastings Direct
✨Understand the Role
Make sure you have a clear understanding of what a Claims Specialist does, especially in the context of household claims. Familiarize yourself with common terms and processes related to property claims to demonstrate your knowledge during the interview.
✨Show Your Customer Focus
Hastings Direct values customer service highly. Be prepared to discuss how you've successfully handled customer interactions in the past, particularly in challenging situations. Highlight your ability to empathize and resolve issues effectively.
✨Emphasize Flexibility and Teamwork
Since the role offers hybrid working, it's important to express your adaptability and willingness to collaborate with team members both in-person and remotely. Share examples of how you've worked well in diverse teams or adapted to changing work environments.
✨Align with Company Culture
Familiarize yourself with Hastings Direct's 4Cs culture (Customer, Collaboration, Creativity, and Commitment). Think of specific examples from your experience that align with these values and be ready to discuss them during the interview.