At a Glance
- Tasks: Investigate and resolve customer complaints with empathy and professionalism.
- Company: Hastings Direct, a leading insurance provider with a focus on customer satisfaction.
- Benefits: Hybrid work setup, full training, and opportunities for career development.
- Other info: Join a supportive team dedicated to delivering exceptional service.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Hastings Direct in Bexhill offers a Customer Resolutions Specialist (Claims) role.
You will investigate and resolve complaints to high standards, ensuring adherence to policies and regulatory procedures, while delivering exceptional customer service and a positive first response across all contact types.
You will work in a hybrid setup, visiting the office weekly and remote otherwise, with full training stages to develop expertise in complaints handling and motor claims.
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Claims Resolution Specialist: Empathetic Customer Advocate employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
