At a Glance
- Tasks: Conduct audits on household claims and provide insightful feedback to improve processes.
- Company: Join Hastings Group, a leading insurance provider with a commitment to fairness and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and a comprehensive wellbeing package.
- Other info: Flexible working environment with excellent career growth and support for mental wellbeing.
- Why this job: Make a real difference in customer outcomes while developing your auditing skills.
- Qualifications: Strong audit experience and analytical skills are essential; insurance background is a plus.
The predicted salary is between 40000 - 50000 € per year.
Location: Leicester, London, or Bexhill (hybrid)
Role Overview
As a Claims Auditor, you will work with stakeholders to deliver effective audits and reporting, focusing on robust, risk‑based audits across household claims. This will ensure customer outcomes are fair, responsibilities are aligned and regulatory and best‑practice procedures are adhered to, while managing leakage and financial risk.
Key Responsibilities
- Develop a comprehensive understanding of internal claims processes, new initiatives, best practices and the impact of inefficient processes on customer service, leakage and fraud.
- Carry out robust, risk‑based audits across household claims (within Insurer Services).
- Deliver balanced, accurate and evidenced feedback to leadership and teams, highlighting strengths and areas for development, and providing solutions where appropriate.
- Identify areas for indemnity savings and take appropriate actions to deliver financial benefits in line with business objectives.
- Manage root‑cause analysis for all complaints, including FOS, and recommend improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulatory requirements.
- Review the quality of work undertaken by yourself and colleagues to ensure audit objectives have been met and that the data provided is of high integrity.
Essential Skills & Experience
- Strong audit experience in a regulated environment (e.g., insurance, financial services, energy).
- Strong analytical skills with the ability to interpret management information and identify areas of risk and opportunity.
- Confidence communicating and providing feedback to stakeholders and teams at all levels.
- Specific household/home/motor audit experience is beneficial but not essential for this role.
Benefits
- Competitive salary and a performance bonus scheme.
- Flexibility: hybrid working model.
- Financial wellbeing package including life assurance cover, income protection, pension contributions up to 10%, discounts, cashback, free mortgage advice and financial wellbeing support.
- Mental wellbeing programme with a mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated mental health team.
- 25 days annual leave plus bank holidays, with option to buy or sell a weekend; healthcare cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities and social events.
Regrettably, we are unable to offer sponsorship for this role. Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, which includes credit and criminal record checks.
Claims Auditor - Household employer: Hastings Direct
Hastings Group is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With a competitive salary, hybrid working options, and a comprehensive benefits package including mental health support and financial wellbeing resources, employees are empowered to thrive both personally and professionally in the vibrant locations of Leicester, London, or Bexhill.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Auditor - Household
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in claims or auditing. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of household claims and audit processes. We recommend practising common interview questions and having examples ready that showcase your analytical skills and experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are keen on joining our team. Plus, it shows you're serious about the opportunity!
We think you need these skills to ace Claims Auditor - Household
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what a Claims Auditor does. Dive into the job description and highlight key responsibilities and skills. This will help us see that you’re genuinely interested and have done your homework!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to showcase your audit experience and analytical skills. Use examples from your past roles that align with the responsibilities mentioned in the job description. We love seeing how your experience fits our needs!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, so make sure your key points stand out and are easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Hastings Direct
✨Know Your Auditing Basics
Before heading into the interview, brush up on your auditing knowledge, especially in a regulated environment like insurance. Be ready to discuss specific audit processes and how they relate to household claims, as this will show your understanding of the role.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills. Think about times when you identified risks or opportunities in previous roles. Being able to articulate these experiences will demonstrate your capability to interpret management information effectively.
✨Communicate with Confidence
Practice how you communicate feedback and solutions. The role requires you to provide balanced and accurate feedback to stakeholders, so be prepared to discuss how you've done this in the past. Use clear examples to illustrate your points.
✨Understand the Company’s Values
Research Hastings Group and their approach to customer service and regulatory compliance. Understanding their values will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role but also for the company culture.
