Major Loss Claims Handler - Catastrophic Injury in City of London

Job Title

Major Loss Claims Handler – Catastrophic Injury

Location

Leicester, London or Bexhill (hybrid with good flexibility)

Role Overview

As we continue our growth here at Hastings Direct, we’re looking for a Major Loss Claims Handler to manage catastrophic injury claims. You will be part of a dynamic, forward‑thinking team focused on becoming the market‑leading large loss team in the country.

Responsibilities

• Proactively managing your own portfolio of high‑value complex injury claims with a financial handling authority of at least £3m.
• Driving early and speedy resolution of claims, engaging with customers, insurers, legal and medical professionals and other stakeholders to resolve claims efficiently while ensuring all new and reallocated claims are reserved within our SLA’s.
• Providing coaching, mentoring and training, acting as a technical referral point and mentor for our wider claims handling teams, and driving a commercial view through referral replies to enhance claims handling expertise.
• Carrying out technical audits, recording findings, identifying knowledge shortfalls or trends and providing recommendations for improvement.
• Working alongside seniors in the team, assisting in the organisation of our Bi‑Annual Tech Forum and undertaking strategic projects to keep the team ahead of industry trends and performance.
• Maintaining reinsurer confidence by liaising professionally in a timely manner, ensuring claims are reported and updates are provided in accordance with our reinsurance treaty.
• Managing claims in excess of £1m (including litigation) with ownership of a claims handling authority of at least £3m.
• Applying strong indemnity and liability knowledge, understanding the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures.
• Exhibiting excellent problem‑solving skills and a proactive approach to work, prioritising workload independently.
• Demonstrating strong communication, influencing and negotiation skills.
• Being DIP CII qualified or progressing toward qualification is desirable but not essential.

Interview Process

• Recruiter intro/screening call
• 1st stage interview (technical skills assessment)
• 2nd interview with seniors in the Large Loss Team

Benefits

• Flexible hybrid working – discuss details with recruiter.
• Competitive bonus scheme – eligibility for our annual 4Cs performance bonus.
• Physical wellbeing – private medical insurance (PMI) for Band 4 colleagues.
• Financial wellbeing – 4x salary life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and access to discounts, cashback, free mortgage advice and financial support services.
• Mental wellbeing programme – Thrive app, colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
• Additional perks – 27 days annual leave plus bank holidays, option to buy or sell a week, health‑care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work, tech schemes, free onsite facilities, and regular social events.

Regrettably we are unable to offer sponsorship for this role.

Hastings Group is an equal‑opportunities employer and treats all applicants fairly regardless of gender, age, race, disability, ethnic background, religion, sexual orientation, gender reassignment, or marital/family status. A thorough referencing process, including credit and criminal record checks, will be conducted.