Job Title: Claims Technical Lead – Complex Bodily Injury
Location: Leicester, London, or Bexhill (hybrid)
Role Overview
Lead technical capability within the Motor Bodily Injury function, supporting development, coaching, and decision‑making for high‑value claims.
Key Responsibilities
- Collaborate with the Head of Large Loss to define and implement technical strategy for claims up to £250k.
- Design and implement a development pathway to enhance technical capability, confidence, and progression across the department.
- Provide coaching and technical guidance to senior handlers, serving as the primary referral point.
- Work with specialist frontline and leadership teams to improve assessment, management, and resolution of high‑value cases, and identify efficiencies.
- Monitor changes in the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) and ensure teams adapt to new requirements.
- Shape technical standards, quality controls, and governance frameworks to maintain compliance and commercial strength.
Essential Skills & Experience
- Significant experience handling high‑value motor bodily injury claims, ideally up to £500k.
- Deep knowledge of indemnity principles, insurance contracts, RTA, MIB Articles of Association (incl. Article 75), BI legislation, protocols, and frameworks (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track).
- Proven coaching/mentoring ability, providing constructive feedback on high‑value files.
- Strong complaints handling experience and ability to resolve issues in line with regulatory expectations.
Interview Process
- Recruiter screening call.
- First stage: technical interview with hiring leader.
- Second stage: competency interview with senior hiring leader.
Benefits
Competitive salary, £5k car allowance, flexible hybrid working, performance bonus, comprehensive wellness and financial packages, 27 days annual leave plus bank holidays (with option to buy/sell weeks), and inclusive benefits such as private medical insurance, life assurance, income protection, and pension match up to 10%.
Equal Opportunity Statement
Hastings Group is an equal opportunities employer welcoming applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, or marital status. A thorough referencing process including credit and criminal record checks will be conducted.
#J-18808-Ljbffr
Claims Technical Lead - Complex Bodily Injury in City of London employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
