At a Glance
- Tasks: Join our graduate programme to drive change in claims operations and transformation.
- Company: A leading digital insurance provider with a focus on innovation and growth.
- Benefits: Starting salary of £33,000, flexible working, healthcare, and 25 days annual leave.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Gain diverse experience and develop leadership skills in a dynamic environment.
- Qualifications: Degree in any discipline, strong communication, and a passion for problem-solving.
The predicted salary is between 33000 - 33000 £ per year.
Location: Bexhill
We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Over the past few years we have made huge investments in our data and tech capabilities and nurtured our 4Cs culture. We pride ourselves on the journey we are on and know that our continued success relies on the contribution of our talented colleagues.
Programme Overview
This two‑year programme is designed to attract our future leaders. You will gain diverse experience across our Claims and Counter Fraud departments and, in key rotations, support our commercial and operational teams in change and transformation initiatives that position us as a market‑leading digital insurer with best‑in‑class claims management.
Throughout the programme you will rotate through several different placements, gaining practical experience in refining processes and driving change that benefits both customers and the business. You’ll also be exposed to work within a complex supplier matrix and develop a broad understanding of how your role supports the wider business strategy.
Possible Rotations
- Transformation
- Process Improvement & Governance
- Technical Audit & Coaching
- Claims Analytics
- Claims & Fraud Operations
- Commercial & Strategy
There will be a mandatory rotation in Customer Operations. This experience will give you valuable insight into how we support customers who need to claim against their policy – an essential perspective for any future leader.
In Customer Operations you will develop a strong foundation in empathy, problem‑solving and communication, vital skills for understanding the challenges customers face during distressing and difficult times.
Your leaders will collaborate with you to choose the teams that best align with your development and career goals. You will always have an active voice in shaping your own progression and career path.
Throughout your placements, you’ll be supported by team and programme leaders who will provide leadership development and business‑acumen coaching. You will also participate in formal training designed to increase your understanding of the company, industry and regulatory requirements.
Requirements
- A degree in any discipline pending in 2026 or achieved within the last two years
- Hungry for knowledge, curious and innovative
- An independent thinker; confident to constructively challenge and influence the status quo
- Works well with others as a team player
- Excellent communicator with strong organisational ability
- Considers commercial impact in all decision making and outcomes
- Experience in a customer‑service role is desirable but not essential
Unfortunately, we cannot offer visa sponsorship for our graduate programmes. You must be able to prove you have the right to work in the UK for the full two‑year duration of the programme.
We embrace the use of AI as a powerful tool to support our data‑driven ambitions and enhance the way we work. The use of AI tools to help prepare your CV and cover letter is permitted, but all work during the assessment process must be completed independently, without AI assistance.
What We’ll Do
- 15th Dec 2026 – Applications open: you will receive a link to complete psychometric testing via Harver
- 4th Feb 2026 – Applications close
- 9th – 22nd Feb 2026 – If successful, you will complete a role suitability practical test or video interview
- 5th Mar 2026 – If successful, you will be invited to an in‑person Assessment Centre in Leicester
- 18th Mar 2026 – In‑person Assessment Centre in Leicester
Reward
- Salary – Starting salary will be £33,000 with an increase after year one
- Flexible Working – We champion a flexible and hybrid working approach within a reasonable commutable distance. Discuss details with your recruiter.
- Competitive Bonus Scheme (subject to company and personal performance)
- Healthcare cash plan and private medical insurance
- Pension – matched up to 10%
- Free Mortgage Advice
- Access to the Thrive mental health app
- Colleague assistance programme
- 25 days annual leave and social events throughout the year
Equal Opportunities
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Claims Operations & Transformation Graduate in Cardiff employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations & Transformation Graduate in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hastings Direct. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Claims Operations & Transformation Graduate in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Direct.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hastings Direct's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Direct.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Direct will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Direct employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
