Business Continuity and Resilience Officer

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead .

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Summary

We’re looking for a Business Continuity and Resilience Officer to help drive our Operational Resilience Programme. You’ll work closely with teams across the business to make sure we’ve got solid Business Continuity Plans in place and support broader resilience efforts.

What You’ll Be Doing

• Working with teams across the business providing guidance and advice to help them create and update Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), making sure t hey’re practical and effective.

• Offering advice and training on what good business continuity looks like.

• Helping map out processes and assess potential customer impact to support our resilience work.

• Leading our network of business continuity champions and making sure they know what’s expected.

• Carrying out Due Diligence on third-party suppliers.

• Keeping our policies, standards, and guidance documents up to date.

• Supporting the Senior Operational Resilience Manager and Risk Director to grow and improve our resilience and continuity programmes.

What We’re Looking For

• Experience in business continuity, operational or tech resilience—ideally in UK Financial Services and in a 2nd line or assurance role.

• Good understanding of UK Financial Services regulations.

• Confident reviewing and challenging continuity plans and test outcomes.

• Strong analytical skills and a sharp eye for detail.

• Great communicator who’s comfortable working with people at all levels.

• Able to turn regulatory requirements into clear, practical advice.

• Self-starter who takes ownership and works well independently.

• Comfortable using Excel, PowerPoint, and risk management tools

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary – Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
• Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
• Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have the range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There\’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
• Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.