At a Glance
- Tasks: Support office operations, coordinate events, and manage supplies in a dynamic environment.
- Company: Join Hastings Direct, a fast-growing digital insurance provider with a vibrant culture.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Other info: Great career growth opportunities in a fun and constantly changing workplace.
- Why this job: Make a real impact while developing your skills in a collaborative team.
- Qualifications: Strong organisational skills and experience in facilities or office support preferred.
The predicted salary is between 30000 - 40000 £ per year.
**Location:** Bexhill (On-site)
**Welcome to Hastings Direct**
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
**Role overview**
You’ll be providing active, hands-on operational support within the Property Services department, working closely with maintenance, events and other business areas. You’ll assist with office moves and changes, event setups, stock management and other administrative tasks where required. This role is designed to enhance the delivery of business services within Bexhill and to ensure smooth day-to-day operations across facilities management functions, all while fostering a collaborative and team-oriented environment.
**Job details – you’ll need to have demonstrable experience in:**
- Working in partnership with the maintenance team to coordinate office moves, workstation set ups and any layout changes
- Collaborating with colleagues to support the reconfiguration of spaces for meetings, training sessions and events – including assisting with the preparation and set up of rooms for internal events (including furniture layout and equipment checks)
- Liaising with the event team, event organisers and key stakeholders to ensure timely and seamless delivery of event requirements
- Conducting regular stock checks for office and departmental supplies and managing any replenishment requests, maintaining accurate inventory records
- Carrying out any departmental administrative tasks such as filing, data entry, updating logs and assisting with documentation for moves, stock and event set ups
- Acting as flexible resource to support cross departmental activities and providing cover for targeted roles within the team – being a visible and approachable presence in the Bexhill office for all Facilities Management related queries
**Essential skills/experience:**
- Strong proven organisational skills with high attention to detail
- Background in working collaboratively with multiple teams, showcasing the ability to build positive relationships and utilising good communication skills with stakeholders of all levels
- Basic knowledge of safe manual handling practices, computer skills (including Microsoft Office products)
- Previous experience in facilities or office support (or similar) preferred
**The Interview Process:**
Our interview process involves the below:
- Recruiter Screening
- Interview with Hiring Leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you’ll of course have fair access to support and adjustments throughout your recruitment journey.
**Benefits:** In addition to a competitive salary you will also receive...
- **Flexible working** – we champion a flexible hybrid working approach
- **Competitive bonus scheme** - all colleagues are eligible for our annual 4Cs performance bonus
- **Financial wellbeing** – including life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
- **Mental wellbeing programme** – including the thrive mental health app, colleague assistance programme available 24/7, and support groups
- **There’s more!** – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Workspace Operations Assistant in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer, offering a vibrant work culture in Bexhill that prioritises collaboration and employee well-being. With a strong focus on professional growth, competitive benefits including flexible working, mental health support, and a performance bonus scheme, we empower our colleagues to thrive while contributing to our ambitious vision of becoming the best digital insurance provider in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Operations Assistant in Bexhill-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hastings Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hastings Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workspace Operations Assistant in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hastings Direct:Your cover letter is your chance to shine! Tell us why you want to work at Hastings Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hastings Direct!
How to prepare for a job interview at Hastings Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.