Transformation Manager - Home Claims in Bexhill-on-Sea

Job Title: Transformation Manager - Home Claims

Location: Leicester, London or Bexhill (Hybrid)

Role Overview

As a Transformation Manager working across Home Claims, you’ll be a strategic change leader, driving end‑to‑end transformation that delivers real impact faster, smarter and sustainably.

Key Responsibilities

• Lead cross‑functional delivery teams to deliver complex transformation initiatives end‑to‑end from concept, technical delivery and operational adoption.
• Lead journey design of systems, tools and processes that support business strategic objectives while safeguarding customer and regulatory outcomes.
• Drive delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track.
• Champion a test‑and‑learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback.
• Leverage digital and technology tools and platforms (such as workflow automation, data analytics, core systems and digital journeys) to enable scalable and efficient transformation.
• Define and shape business requirements and success measures in partnership with operational, commercial and supplier teams.

Qualifications & Experience

• Proven experience delivering operational transformation, process improvements or change initiatives within insurance (also applicable to financial services or similarly regulated environments; home claims experience is highly advantageous).
• Proven experience scoping and delivering large technology‑enabled, digital and commercial programmes end‑to‑end while influencing senior stakeholders.
• Background in portfolio shaping, including prioritisation, sequencing and linking strategic big bets to actionable delivery plans.
• Demonstrable experience building and presenting business cases independently with clear benefits and ROI modelling.
• Experience leading and delivering multiple types of transformation plans aligned to strategic priorities.

Benefits

• Competitive salary and a £5,000 car allowance.
• Flexible hybrid working – discussion with recruiter for details.
• Competitive bonus scheme – all colleagues eligible for the annual 4Cs performance bonus.
• Physical wellbeing – private medical insurance (PMI) covering specialist or consultant consultations.
• Financial wellbeing – life assurance cover at four times salary, income protection at no extra cost, matched pension contributions up to 10%, and access to discount, cashback, free mortgage advice and financial wellbeing support.
• Mental wellbeing programme – Thrive mental‑health app, colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated wellbeing team.
• 27 days annual leave plus bank holidays, with option to buy or sell a week, healthcare cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free on‑site facilities, social events throughout the year and more.

Equal Opportunity Statement

Hastings Group is an equal opportunities employer. We treat people fairly and welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital or family status. We also welcome applications through the Disability Confident Scheme. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Sponsorship

Regrettably, we are unable to offer sponsorship for this role.