Hastings Direct is seeking a Senior Lead for Complaint Outcomes to oversee complaints managed outside the central function, ensuring fair outcomes and robust governance across Retail and Claims Operations and supplier partners. You will drive quality standards, root-cause analysis, and continuous improvement while challenging poor outcomes and maintaining FCA and Consumer Duty compliance.
This hybrid role offers flexible working between Leicester and Bexhill and engages with senior stakeholders
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Senior Lead, Complaint Outcomes & Quality Oversight in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
