Hastings Direct is seeking a Senior Lead for Complaint Outcomes to provide governance over complaints resolved outside the central function. You will ensure fair, consistent outcomes, oversee supplier-driven complaints, and drive quality improvements across Retail and Claims operations.
You will establish robust quality standards, perform regular thematic reviews, and collaborate with senior leaders to champion customer outcomes and regulatory compliance within a hybrid work environment in the
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Senior Lead, Complaint Outcomes & Oversight in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
