Senior Home Pricing Account Manager in Bexhill-on-Sea

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there – our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number – it’s a strategic capability. At the heart of Hastings is deep risk insight – continually improving how we assess, segment and price risk through data and analytics.

The Role: As a key member of the wider home pricing and underwriting team your role is to lead the account management team and to form long term views of profitability that enable us to set pricing levels that balance growth and profitability over the long term.

• Leading and managing a team of c.4-5 colleagues, you’ll set a collaborative environment which enables all our colleagues to achieve their best.
• Responsible for judging the long-term profitability of the home portfolios (including considering the long-term impact of weather) and recommending base rates that balance growth and profitability using various tools and projection methods.
• Analysing various data sources (including internal loss data and industry data) to form views on home claims inflation.
• Liaising closely with the claims team to align views across teams.
• Create forecasted views of expected frequency and severity by peril, including allowing for volatile elements of losses like large and weather.
• Developing claims to ultimate to form views on the profitability of the business we’ve written historically and we are now writing today.
• Work closely with the Actuarial and Data Science team which develops loss cost models to form views on pricing strength.
• Track our reinsurance spend and feed into strategies to help reduce reinsurance costs as a proportion of our premium.
• Track day to day conversion and pro-actively make recommendations on when to grow by how much, based on market condition and our internal views of profitability.
• Work closely with risk pricing to understand and quantify the impact of recent price changes on the profitability of emerging written business.
• Oversee the creation of dashboards and automated reports that will ensure we have the right information at our fingertips to make the right decisions.
• Report views of profitability and trading performance to senior management on a regular basis.
• Main point of contact for home performance for several internal teams including claims, reserving and finance.

Knowledge and Skills:

• Collaborates well with colleagues from own team and other teams.
• Enjoys leading a team and setting a working environment in which all our colleagues can thrive.
• Able to turn data into insights and get to the “so what” of what the data is telling us.
• Ability to present teams findings to other areas of the business.
• Experience of developing claims to ultimate and the pros and cons of different techniques that can be used for this.
• Comfortable working with and analysing numerical/statistical data.
• Thirst for making change.
• Appetite to learn new skills.
• Inquisitive, curious nature.
• Critically evaluates information.
• Enthusiastic, positive attitude.
• Good communication skills, written and verbal.
• Confidence to express thoughts and views.
• Good knowledge of the personal lines insurance market preferred, but other backgrounds will be considered.

Interview Process:

• Recruiter screening call.
• 1st Round – Intro call with Hiring manager.
• 2nd Round – Case study round.

What we will give you: Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Salary: in addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (also known as PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.