Risk Manager / Senior Manager in Bexhill-on-Sea

Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics.

Role Purpose

This role is responsible for delivering profitable growth through the development and optimisation of risk pricing strategies, with a particular focus on multicar and multiple product households. This supports stronger customer relationships, improved loyalty, and better claims outcomes, contributing to Hastings Direct's broader strategic ambitions.

Key Responsibilities

• Deliver profit and growth targets through effective development and optimisation of risk pricing models.
• Manage and enhance multicar pricing, including oversight of net rate performance and strategic positioning.
• Identify and deliver opportunities to grow the multicar book and increase product density across multiple product households.
• Develop new insights through the integration of data, analytical techniques, and ways of working.
• Continuously improve pricing models to expand competitive reach and address underperforming segments.
• Lead and contribute to risk pricing projects that deliver value across the business.
• Develop and enhance pricing tools, methodologies, and best practices.
• Collaborate with cross-functional teams (e.g. underwriting, claims, marketing, data science) to align pricing with wider business strategy.
• Support and develop team members through coaching, mentoring, and constructive peer review.
• Communicate insights, recommendations, and performance clearly to a range of stakeholders.

Customer & Conduct Responsibilities

• Ensure customer outcomes are at the heart of pricing decisions, delivering fair and reasonable outcomes.
• Actively question and challenge where processes, approaches, or decisions may not meet customer expectations.
• Support a culture of accountability, transparency, and good customer conduct.
• Complete all required regulatory and company training in line with FCA requirements.

Skills & Capabilities

• Experience in pricing, analytics, or a related role within financial services or a similar data-driven environment.
• Understanding of underwriting principles and risk-based decision making.
• Desirable: Experience in personal lines insurance pricing, particularly motor or multicar portfolios.
• Awareness of dynamics within multiple product households and cross-product customer behaviour.
• Understanding of the UK insurance market and competitive landscape.

Interview Process

We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year.

We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.