Hastings Direct in Leicester/Bexhill-on-Sea is seeking an Operations Team Leader - Renewals to drive service excellence and customer outcomes in a hybrid role. You’ll coach, develop and motivate the team to deliver market-leading renewal experiences, while maintaining rigorous standards and ownership of performance metrics.
The role emphasises coaching, call quality and ownership of customer outcomes, with a strong focus on continuous improvement and leadership excellence within a hybrid working
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Renewals Ops Team Lead — Hybrid & CX Focus in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
