Recovery Negotiator Advisor in Bexhill-on-Sea

Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you're new to claims or recovery work, we’ve got you covered with full training to help you succeed.

Working Hours / Shift Patterns

You will work 37.5 hours per week on a Monday to Friday 09:00 – 17:30.

Start Date

Monday, 13th of July

Hybrid Working

With hybrid working you have more flexibility. You usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary

The starting salary is £28,800, with opportunity for progression.

Location

Our fantastic Bexhill office, next to the seafront and only a short walk from Collington station.

Role Purpose

Your main responsibility will be to manage a portfolio of non‑fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third‑party insurers, policyholders, and suppliers. Your duties include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non‑fault, thereby preserving our customer's no‑claims discount. As you progress through our competency frame levels you will take on more responsibility, handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance and more.

What will you be doing?

• Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
• Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
• Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
• Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
• Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

What are we looking for?

• Previous claims or recovery experience is advantageous; full training will be provided.
• Strong customer service skills with a background in telephony‑based roles.
• Excellent attention to detail and accurate data entry capabilities.
• Solid administrative skills with a proactive and organised approach to work.
• Good IT proficiency, particularly in Microsoft Excel, Word and Access.
• Proven problem‑solving ability and a track record of delivering results.

What We Offer

At Hastings Direct we focus on getting it right for our colleagues, customers, company and community. We provide training, development and recognition, and opportunities to develop your career across our business, with options for secondments or becoming a coach.

Benefits You’ll Receive

• Up to 5% annual discretionary bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• Harrys – a great onsite restaurant with a wide range of choice at breakfast and lunchtime & an onsite Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 × base salary)
• Discounted Hastings Direct products
• Discounts & cashback with well‑known retailers
• Tech scheme, cycle to work, health assessments and skin check – on completion of probation
• Refer a friend scheme – earn £500 for every friend you refer
• We provide all the tech you need, including a brand‑new Microsoft Surface laptop

Equal Opportunity

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We have a thorough referencing process, which includes credit and criminal record checks.

Disability Confident

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – that you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, we provide an opportunity for all candidates to complete first‑stage assessments in the form of online exercises, with adjustments offered on a case‑by‑case basis. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at atrecruitmentteam@hastingsdirect.com prior to starting any assessments.