At a Glance
- Tasks: Lead QA insights and automation to enhance customer outcomes and operational decision-making.
- Company: Join Hastings Group, a forward-thinking employer in the insurance sector.
- Benefits: Enjoy a competitive salary, flexible working, and extensive health benefits.
- Other info: Be part of a diverse team that values inclusivity and offers excellent career growth.
- Why this job: Make a real impact by shaping the future of quality assurance with innovative technology.
- Qualifications: Experience in analytics, automation, and assurance within regulated environments is essential.
The predicted salary is between 60000 - 70000 £ per year.
Quality Assurance Insights and Automation Lead – Bexhill, London or Leicester (hybrid)
As our Quality Assurance Insights and Automation Lead, you’ll lead the QA business application of insight, automation opportunities and technology-enabled assurance, setting the direction for how QA uses data and reporting to strengthen customer outcome confidence, risk visibility and operational decision‑making.
You’ll own the QA requirements, interpretation standards and governance for insight outputs, ensuring reporting and analytical outputs are applied consistently to support customer outcome monitoring, risk prioritisation, assurance targeting and senior stakeholder confidence.
This position ensures that the re‑shaped QA model has the business use cases needed to move from retrospective checking to targeted, outcome‑focused assurance.
Key Responsibilities
- Lead QA Insight & Reporting Strategy – define how QA insight is interpreted, governed and reported, ensuring clear visibility of customer outcomes, conduct risk, operational performance, emerging themes and assurance effectiveness.
- Own QA Insight, Governance & Business Requirements – translate QA frameworks, scorecards and standards into reporting, data and tooling requirements, whilst setting interpretation standards, controls and governance to ensure consistent, trusted decision‑making.
- Drive Risk‑Based Assurance & Targeting – develop and embed an insight‑led assurance approach, using customer, regulatory, conduct and operational risk indicators to prioritise assurance activity and focus on the highest‑risk areas.
- Identify and Deliver Automation & Tooling Opportunities – define and prioritise QA automation and tooling requirements, partnering with Technology, Data and Change teams to improve assurance coverage, efficiency, targeting and adoption of future‑state QA capabilities.
- Champion AI & Advanced Analytics Opportunities – identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively to improve assurance outcomes and thematic insight.
- Provide Strategic QA Leadership & Challenge – act as the senior QA lead for insight, automation and tooling, delivering expert analysis, recommendations and constructive challenge to support the Head of Customer Assurance and the evolution of a modern, customer outcome‑focused QA function.
- Key Qualifications
- Significant experience leading the application of analytics, insight, automation or assurance capabilities within Insurance, Financial Services or another regulated environment.
- Proven experience developing risk‑based insight, governance reporting, business requirements and reporting standards to support operational and executive decision‑making.
- Strong understanding of QA and assurance frameworks, outcome‑based assurance, risk‑based monitoring and customer outcome management within a regulated setting.
- Experience identifying and shaping automation, AI and advanced analytics opportunities, with knowledge of governance, controls, explainability and appropriate business application.
- Excellent ability to translate complex business and assurance needs into clear data, tooling and governance requirements for specialist delivery teams.
- Strong stakeholder management, communication and influencing skills, with the ability to lead change, provide constructive challenge and collaborate effectively across QA, Operations, Data, Technology, Compliance and Change functions.
- Interview Process
- Recruiter intro/screening call
- 1st stage interview with hiring leader
- 2nd interview with hiring leaders’ leader
Benefits
Competitive salary, £5k car allowance, flexible hybrid working, annual 4Cs performance bonus, private medical insurance, life assurance cover, income protection, matched pension contributions up to 10%, discounts, cashback, mortgage advice, mental health programme, 27 days annual leave + bank holidays with option to buy or sell a week, healthcare cash‑back plans, dental plans, health assessments, Cycle to Work scheme, tech scheme, onsite facilities and social events.
Equal Opportunities Statement
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital/family status.
Disability Confident Statement
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – providing support and adjustments throughout the recruitment journey and welcoming applications through the Disability Confident Scheme (DCS).
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StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Insights and Automation Lead in Bexhill-on-Sea
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hastings Direct. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Quality Assurance Insights and Automation Lead in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Direct.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hastings Direct's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Direct.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Direct will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Direct employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
