Product Manager - Telematics in Bexhill-on-Sea

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number - it’s a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics.

The Role:

• Leading on new product development to ensure we continue to improve our customer experience and stay at the forefront of market trends (as well as ahead of our competitors).
• Drive a culture of test and learn in digital, proposition and product to maximise click to sale through our sales process and minimise the number of post-sale cancellations.
• Explore and develop new marketing strategies that drive acquisition through less traditional channels (e.g. social media, influencer marketing).
• Developing a good understanding of platforms and systems to ensure requirements are represented appropriately (e.g. user stories) – leading those who will manage this on a day to day.
• Explore ways to digitalise parts of our journey to maximise customer experience and minimise the customers need to interact with us through human-to-human means.
• Ensures that the product/change creates value for customers and users – ability to challenge their stakeholders on value being delivered against other backlog items/priorities.
• Manages the product backlog and can prioritise against the business goals working with their stakeholders to ensure reflective of needs and are understood and items not overlooked – works with wider stakeholder group.
• Working with the Change programme to ensure we have the right tools, people (etc.) to deliver change against our objectives.
• Development of core propositions with a view to attract a range of key segments.
• Use of MI to power your decisions and identify key opportunities.
• Ensuring product and customer journey complies with all relevant regulations and guidelines as well as actioning internal governance actions to ensure we meet our internal standards.
• Involvement in all aspects of Telematics where required to support our overall objective.
• Acting as the key IT contact which may require out of hours contact for high priority items that affect our ability to sell or service.

Interview Process:

• Recruiter screening call
• 1st Round – Intro call with Hiring manager
• 2nd Round – Case study round

What we will give you:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.