At a Glance
- Tasks: Support high-impact change projects in Home Claims, making processes smoother for everyone.
- Company: Join Hastings Group, a forward-thinking company focused on innovation and teamwork.
- Benefits: Enjoy flexible hybrid working, competitive salary, and a range of health and wellbeing perks.
- Other info: Be part of a diverse team with excellent career growth opportunities and a supportive culture.
- Why this job: Make a real difference in improving customer experiences while developing your skills.
- Qualifications: Experience in change management and project delivery, preferably in insurance or financial services.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leicester or Bexhill (hybrid)
Role Overview
We’re transforming the way we manage Home Claims, aiming to make the process more straightforward for customers and colleagues. Reporting to an Operations Delivery Manager, you will support the delivery of high-impact, high-value change projects alongside a busy Home Claims team.
Key Responsibilities
- Support Delivery Managers to implement a portfolio of change projects, translating ideas into credible plans that benefit customers, colleagues, and the company.
- Build a supportive group of stakeholders, partner with frontline colleagues, specialists and wider teams, and creatively solve challenges.
- Apply a whole-systems thinking approach ensuring each change considers processes across the customer journey and yields lasting results.
- Document processes and controls within each change to reduce risk of error and enable accurate performance reporting.
- Deliver robust plans for each change with clear outcomes, timelines, and embed them within the busy Claims Operation.
- Coordinate changes across IT systems, processes, customer communications, and support the budget process for each project.
Essential Skills & Experience
- Good knowledge of change management in a regulated environment such as insurance or financial services, and any claims/home claims experience is advantageous, within a matrix organisation.
- Proven experience supporting and delivering multiple projects successfully, including changes across IT and processes.
- Genuine drive, motivation and passion for improving outcomes for colleagues, customers, and the company.
Benefits
- Competitive salary.
- Flexible hybrid working.
- Competitive bonus scheme (annual 4Cs performance bonus).
- Financial wellbeing: 4× salary life assurance, income protection at no extra cost, matched pension contributions up to 10%, plus discounts, cashback, free mortgage advice and access to financial wellbeing support.
- Mental wellbeing programme including Thrive app, 24/7 colleague assistance programme, in-house mental health first aiders, support groups and a dedicated team.
- 25 days annual leave + bank holidays, with option to buy or sell a week.
- Health care cash-back plans, dental plans, discounted health assessments, Cycle to Work and tech schemes, free onsite facilities, social events.
Equal Opportunities
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Note: This role does not offer sponsorship.
Operations Delivery Executive - Home Claims in Bexhill-on-Sea employer: Hastings Direct
Hastings Group is an exceptional employer, offering a dynamic work environment in Leicester or Bexhill where innovation meets support. With a strong focus on employee wellbeing, competitive benefits including flexible hybrid working, and ample opportunities for professional growth, we empower our team to drive meaningful change in Home Claims. Join us to be part of a collaborative culture that values your contributions and prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Delivery Executive - Home Claims in Bexhill-on-Sea
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Operations Delivery Executive - Home Claims in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Direct.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hastings Direct's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Direct.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Direct will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Direct employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
