Lead Auditor - Home Claims in Bexhill-on-Sea

Location: Leicester, London or Bexhill (all hybrid - with excellent flexibility offered for the right person)

Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there.

Role overview

This role combines both operational leadership and technical claims audit experience. You'll lead, motivate and develop a team of Home Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. The role will also include completion of audits, operationally and externally, to enable Hastings to have assurance on the level of performance across Home Claims.

You'll need to have demonstrable experience in:

• Leading a group of colleagues to ensure successful outcomes are achieved, that delivery is maintained against schedules/SLA’s and ensuring all 121’s, team meetings and PDR’s are completed.
• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practices and understanding the impact of inefficient processes or poor outcomes on the customer journey, leakage, other financials and fraud.
• Designing and developing relevant, effective audit approaches - capturing mechanisms which are flexible in nature to accommodate our changing business needs and allowing us to capture, monitor and measure performance.
• Managing relationships with senior stakeholders within each Supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and completing and managing both on-site and remote risk-based audits across the suppliers.
• Working with commercial teams, operational management and wider Claims leadership to effectively identify remedial actions, tracking and monitoring delivery and taking appropriate steps to deliver the financial benefits in line with objectives.
• Managing root cause analysis for all, including systems and controls and complaints (including FOS) and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulations.

Essential skills/experience

• Strong audit experience, ideally within the external supplier space, in a regulated environment such as insurance or financial services.
• Proven leadership experience – able to showcase strong coaching skills and team development.
• Strong analytical skills and problem-solving skills – able to interpret MI to identify areas of risk and opportunity and showcase how to 'fix' the issues with a proactive approach.
• Knowledge of home/household claims in an insurance setting is advantageous.

The interview process

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders' leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Regrettably we are unable to offer sponsorship for this role.

Benefits

• Competitive salary and £5k car allowance.
• Flexible working - we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing - Hastings pay for you to receive private medical Insurance (PMI).
• Financial wellbeing - providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed.