Home Claims Team Leader in Bexhill-on-Sea

Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD – we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we would love to hear from you.

Role overview: We have an exciting opportunity for a Home Claims Team Leader to come and join us! This area is experiencing excellent growth and development, so it's a chance to get involved in something exciting. You will be responsible for a team of Home Claims handlers and the overall quality of claims handling, both within Hastings Direct and by outsourced partners. As one of our Leaders in a growing area of the business, this role is critical to our delivery and success. We're looking for someone with a tenacious approach to getting things done!

Job details – you'll need to have demonstrable experience in:

• Supporting the Hastings Direct goal to become a market leading home claims handling function
• Setting and managing annual and monthly objectives and providing coaching and development plans to support ongoing progression
• Ensuring annual PDRs are conducted
• Ensuring payments are authorised in line with the departmental SLA's
• Conducting regular monthly audits on colleagues
• Overseeing guidance and advice in respect of technical referrals
• Engaging and motivating the team and delivering effective meetings where required
• Supporting the overall quality of claims handling internally and by outsourced partners

Essential skills/experience:

• Excellent leadership experience in a call centre environment
• Claims background (home claims highly desirable)
• Strong customer and colleague focus
• Excellent communication and coaching skills

The interview process includes a recruiter screening call, a 1st stage interview with the hiring leader, and a 2nd interview with the hiring leader's leader.

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary, you will also receive:

• Flexible working – we champion a flexible hybrid working approach
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – including life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
• Mental wellbeing programme – including the thrive mental health app, our colleague assistance programme available 24/7, and support groups
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
• Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.