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- Tasks: Be the first point of contact for customers and manage inbound calls.
- Company: Join Hastings Direct, a fast-growing digital insurance provider.
- Benefits: Starting salary of £25,150 with opportunities for progression and benefits.
- Why this job: Make a real difference for customers in a dynamic and fun environment.
- Qualifications: No specific qualifications required, just a passion for customer service.
- Other info: Work in a fantastic office near the seafront with great career growth.
The predicted salary is between 25150 - 27500 £ per year.
If so, we’d love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel. You will need approval from a trainer or team leader before transitioning to hybrid working. Your training will consist of learning both our Customer Service journeys (telephony and digital).
Salary: The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12 months with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Your role: Our Customer Service department is searching for a dedicated Representative to manage telephony communications. In this customer-focused role, you’ll be the first point of contact primarily handling inbound calls. As you grow in the role and demonstrate key competencies, you'll have the opportunity to expand your skillset by engaging with customers through our digital communication channels, where business demand requires.
What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
Benefits you’ll receive: Check out the what we offer tab to learn more. Hastings Direct is a fast-growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It’s our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It’s a dynamic, flexible, fun and constantly changing environment. You’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Customer Service Representative in Bexhill-on-Sea employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bexhill-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll be the first point of contact for customers. So, brush up on your phone etiquette and active listening skills. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Show off your adaptability! The role involves both telephony and digital communication. Be ready to discuss how you've successfully adapted to changes in previous roles. Highlight any experience you have with digital tools or platforms, as this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Service Representative in Bexhill-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in handling customer queries and any relevant skills that match our 4Cs approach.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know what makes you tick and how you can bring a unique touch to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Hastings Direct
✨Know the Company
Before your interview, take some time to research Hastings Direct. Understand their values, especially the 4Cs they focus on. This will help you align your answers with what they care about and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
As a Customer Service Representative, you'll need to listen carefully to customers. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or resolving complaints. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for personal development, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
