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- Tasks: Help customers with their insurance needs and provide tailored solutions.
- Company: Join Hastings Direct, a fast-growing digital insurance provider.
- Benefits: Starting salary of £25,150, increasing to £25,500 after training, plus further progression opportunities.
- Why this job: Make a real difference for customers while enjoying a fun and dynamic work environment.
- Qualifications: Strong communication skills, active listening, and a customer-centric attitude.
- Other info: Work in a fantastic Bexhill office near the seafront with excellent career growth.
The predicted salary is between 25150 - 27500 £ per year.
Do you have a passion for helping others and supporting the growth of our business? Are you confident in your communication skills, have excellent active listening and able to speak to a varied customer base both verbal and written?
Salary: The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12 months with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Your role: A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
- Have transferable skills such as resilience, persuasiveness and customer centricity
- Experience in delivering quality customer outcomes
- Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
- Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
- Computer skills: you’ll take inbound calls whilst navigating our in-house software systems
What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
Benefits you’ll receive: Check out the what we offer tab to learn more. Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It’s our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It’s a dynamic, flexible, fun and constantly changing environment. You’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Customer Renewals Representative in Bexhill-on-Sea employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Representative in Bexhill-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values, especially the 4Cs, and think about how you can align your skills and experiences with their mission. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your active listening skills. During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and demonstrate your ability to engage with customers by reflecting back what you've heard. This will highlight your communication prowess!
✨Tip Number 3
Prepare for role-play scenarios! Since the job involves handling customer queries, be ready to showcase your problem-solving skills. Think of examples where you've successfully resolved issues in the past, and be prepared to discuss how you'd approach hypothetical situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with digital processes, which is key in our fast-paced environment.
We think you need these skills to ace Customer Renewals Representative in Bexhill-on-Sea
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping others shine through in your application. Share specific examples of how you've supported customers in the past, as this will resonate with our focus on customer centricity.
Tailor Your Communication: Make sure your written application reflects the excellent communication skills we're looking for. Use clear and concise language, and don’t forget to highlight your active listening abilities – they’re key to the role!
Highlight Relevant Experience: We want to know about your transferable skills! If you’ve got experience in customer service or problem-solving, make it a focal point in your application. Show us how you can overcome objections and drive positive resolutions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer!
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with common customer queries and how to address them. This will show that you're proactive and genuinely interested in helping customers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you fully understand what’s being asked. This will reflect your ability to listen to customers effectively.
✨Showcase Your Communication Skills
Be prepared to discuss scenarios where you've successfully communicated with customers. Use specific examples that highlight your ability to explain complex information clearly and concisely, as this is crucial for the role.
✨Emphasise Problem-Solving Abilities
Think of examples where you've resolved customer issues or objections in the past. Highlight your resilience and how you maintained a positive attitude while finding solutions. This will resonate well with the interviewers looking for a customer-centric approach.
