Hastings Direct is seeking a Complaints Team Leader to manage and develop a team of Complaint Resolution Specialists across Leicester and Bexhill. You will drive customer outcomes, quality and service standards while coaching the team through growth and change.
The role focuses on compliant handling in a regulated environment with strong leadership and people development responsibilities, in a hybrid working setup across two sites.
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Complaints Team Leader – Hybrid, Lead & Elevate Outcomes in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
