Commercial Performance Analyst - Home Claims in Bexhill-on-Sea

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there.

As a Commercial Performance Analyst within Home Claims, you’ll be a critical partner to our Commercial Managers, enabling data driven decision making and unlocking value through insight, analytics and technology. You’ll sit at the heart of the Commercial function, translating complex data into actionable insight that drives improvements in cost, operational performance and customer outcomes. You’ll also play a key role in advancing the use of data, automation and AI to create a more efficient, scalable and market leading Home Claims model.

Job details – you’ll need to have demonstrable experience in:

• Leading the development of performance insight across Home Claims, ensuring clear visibility of key drivers of cost, leakage, supplier performance and customer outcomes.
• Using SQL and Snowflake to source, structure and analyse large and complex datasets, ensuring data is accurate, accessible and optimised for analysis.
• Identifying and quantifying value creation opportunities through deep dives and advanced analytics, supporting Commercial Managers in prioritising and delivering initiatives – and helping to support those initiatives by providing robust analysis and tracking performance.
• Applying advanced analytical techniques, including AI and predictive modelling, to improve forecasting, triage, reserving and cost control.
• Partnering across Commercial, Operations, Supplier and Analytics teams to align data, insight and delivery, and through the use of MI enable challenge, optimisation and improved commercial outcomes.
• Driving continuous improvement in data quality, data structures and reporting automation to enhance efficiencies and reducing manual effort.

Essential skills/experience:

• Strong technical capability including SQL, data platforms (Snowflake) and experience of using data visualisation tools (PowerBI) to present insights clearly and effectively.
• Proven experience in data analysis within a commercial, operational or claims environment – ideally within Home Claims or insurance.
• Strong commercial mindset – able to demonstrate linking analysis to tangible business outcomes such as cost reduction, efficiency and customer experience improvement.
• Strong stakeholder engagement with the ability to influence across a matrix organisation.
• Genuinely curious – with a real interest in applying AI, automation and new analytical techniques to improve performance.

The interview process

• Recruiter screening call.
• 1st stage interview with hiring leader.
• 2nd interview with hiring leaders leader.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – including life assurance cover, income protection, and matched pension contributions up to 10%.
• Mental wellbeing programme – including a mental health app, colleague assistance programme, and support groups.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.