Commercial Manager - Motor Retention in Bexhill-on-Sea

Welcome to Hastings Direct. We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers. We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.

Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience. From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.

Job details:

• Support the development and delivery of the Car Retention long term strategy and medium-term plan to deliver sustained improvements in commercial outcomes.
• Through insight, analysis, and commercial judgement, identify and deliver Persistency and income opportunities, working alongside key business stakeholders that include Pricing, Digital, Marketing, Underwriting and Operations.
• Lead the implementation and delivery of initiatives and change ensuring benefits are delivered rapidly and with maximum effect.
• Ensure that you are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.
• Accountable for delivering and maintaining an effective customer journey to maximise Persistency outcomes.
• Definition / Implementation of appropriate controls to monitor the agreed outcomes on key journeys relating to Persistency outcomes within operational areas including relevant training material.

Essential skills/experience:

• Experience of working within a highly regulated environment.
• Results-oriented, with drive to deliver against commercial and customer targets.
• Good numerical reasoning with the ability to draw insights from data.
• Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices.
• Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes.
• Excellent communication and able to influence at all levels.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.