Claims Triage Investigator in Bexhill-on-Sea

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

We provide insurance for over four million customers, but we know there is even bigger opportunity out there. The fact you are now reading this job advert means we have tempted you to find out more about #lifeatHD.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you are not 100% sure we would love to hear from you.

Role overview: We are looking for driven individuals to join our Investigation team as a Claims Triage Investigator. This is an exciting opportunity to join our dynamic fraud team and grow your career!

You will be handling and reviewing results from anti-fraud controls within the team, as well as investigating and validating claims through thorough investigation. You will be gathering intelligence from claimants, companies, representatives and claims to provide background information for the wider Claims Fraud departments.

Job details - you will need to have demonstrable experience in:

• Investigating and analysing cases flagged by our fraud database and other software/intelligence gathering systems and assisting with the maintenance/build of rules and alerts that help us to identify and action fraudulent claims and trends.
• Assisting with the production of monthly anti-fraud related reporting and ad-hoc analysis and composing detailed desktop intelligence reports on behalf of the claims fraud teams.
• Working and liaising with other departments and business areas to investigate specific claims as part of our anti-fraud processes.
• Monitoring and analysing current trends and patterns relating to fraudulent activity, reporting any changes.
• Detailed investigations on claimants, claims, companies and representatives using open source and bespoke intelligence gathering systems.
• Creating and maintaining documented procedures relating to anti-fraud processes within the department and how they interlink with other areas and the overall business.

Essential skills/experience:

• Strong proven investigation skills such as law/law enforcement or an existing career within fraud.
• A methodical approach to investigation with the ability to identify potential risks and trends from various sources of information.
• Confidence in decision making, being accountable for the situation and able to communicate this effectively, both verbally and in writing.

The interview process:

• Recruiter Screening
• Interview with Hiring Leader

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. For this position, we are regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you will of course have fair access to support and adjustments throughout your recruitment journey.

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and an award-winning package which includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you will be helping to drive our growth, so in return, we will give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.