At a Glance
- Tasks: Lead a team to combat fraud and protect honest customers.
- Company: Hastings Direct, a forward-thinking insurance provider.
- Benefits: Competitive salary, flexible working, and comprehensive wellbeing packages.
- Other info: Join a diverse team with great career growth opportunities.
- Why this job: Make a real difference by leading a team in fraud prevention.
- Qualifications: Experience in claims or fraud and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bexhill or Leicester (Hybrid)
Role Overview: You will lead our Claims Fraud First Party team, protecting honest Hastings Direct customers from fraudulent claims. You will provide overall team support, assist the Claims Fraud Operations Manager, and drive performance while maintaining performance levels.
Key Responsibilities:
- Overall responsibility for a team of Claims Fraud First Party Investigators
- Implementation of the Claims Fraud strategy and the creation and introduction of relevant performance measures
- Work with your team to ensure quality and development needs are met on a day‑to‑day basis
- Conduct regular one‑to‑ones, team meetings and ensure everyone has a development plan with actions
- Act as a referral point for the team, providing coaching, mentoring and training
- Provide regular audit reports on each team member on an agreed recurrence and create bespoke reports as agreed
Essential Skills / Experience:
- Proven knowledge of Claims and/or Fraud
- Experience in people leadership – understanding of MLCX and how to create this culture within your team
- Strong stakeholder management and coaching skills
Interview Process:
- Recruiter screening call → 1st stage interview with hiring leader.
Benefits:
- Competitive salary and bonus scheme (eligible for annual 4Cs performance bonus)
- Flexible hybrid working approach
- Financial wellbeing package – 4× salary life assurance, income protection, matched pension contributions up to 10%, discount and cashback programmes
- Mental wellbeing programme – Thrive app, colleague assistance programme, in‑house mental health first aiders, support groups
- 25 days annual leave + bank holidays (option to buy or sell a week)
- Health care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, free onsite facilities, social events
Equal Opportunity: Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation or marital/family status. Referrals, credit and criminal record checks are part of our referencing process. We are committed to providing reasonable adjustments during the recruitment process.
Claims Fraud Team Leader - First Party in Bexhill-on-Sea employer: Hastings Direct
Hastings Direct is an exceptional employer, offering a dynamic work environment in Bexhill or Leicester with a strong focus on employee development and well-being. Our hybrid working model promotes flexibility, while our comprehensive benefits package, including competitive salaries, performance bonuses, and mental health support, ensures that our team members feel valued and supported. Join us to lead a dedicated team in combating fraud and make a meaningful impact for our honest customers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Fraud Team Leader - First Party in Bexhill-on-Sea
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Fraud Team Leader - First Party in Bexhill-on-Sea
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
