Third Party Claims Handler

Third Party Claims – Intervention Team Hours : Monday – Friday 09:00 – 17:30 – NO WEEKENDS! Location : Leicester ( Hybrid – 1 day in the office) Salary : £24,300 What does the job entail? A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting’s Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum. This role will include servicing inbound calls and making outbound calls to customers, providing a professional service. What are we looking for in the ideal candidate? The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience. Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively. Committed to self-development and loves to work as part of a team environment. Experience in working within the motor insurance industr…