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- Tasks: Help customers navigate their motor claims after accidents, ensuring a smooth process.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Make a real impact by helping customers get back on the road quickly and easily.
- Qualifications: No specific experience required; just bring your communication skills and a positive attitude.
- Other info: Full-time hours are Monday to Friday, 09:00 - 17:30.
The predicted salary is between 18800 - 26200 £ per year.
Motor Claims Handler Leicester-Hybrid working Full-time, Monday – Friday 09:00 – 17:30 Salary £23,500 At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Your role: You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options whether their vehicle is repairable or has been deemed a write-off. Our main objective is to get our customer back on the road as quickly as possible. As a motor claims handler, you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim, proactively chasing updates from our repair suppliers or negotiating the valuation of their vehicle following a \’write off\’. It\’s vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey. J…
Motor Claims Handler employer: Hastings Direct Careers
Contact Detail:
Hastings Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarize yourself with the motor claims process and common terminology used in the industry. This will help you communicate effectively during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves a lot of customer interaction, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Research Hastings Direct and their approach to customer service. Understanding their values and how they aim to provide a seamless customer journey will help you align your answers with their expectations.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will showcase your problem-solving skills and ability to manage customer relationships effectively.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Motor Claims Handler position. Understand the key responsibilities and required skills, such as effective communication and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or claims handling. Use specific examples that demonstrate your ability to communicate clearly and manage customer expectations effectively.
Showcase Your Communication Skills: Since the role involves a lot of verbal and written communication, make sure to highlight your strong communication skills. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention Hastings Direct specifically and explain why you want to be part of their team, focusing on their ambition to be the best digital insurance provider.
How to prepare for a job interview at Hastings Direct Careers
✨Understand the Role
Make sure you have a clear understanding of what a Motor Claims Handler does. Familiarize yourself with the claims process, customer communication, and how to handle different scenarios, such as repairable vehicles versus write-offs.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your verbal and written communication skills. Practice explaining complex information in a simple way, as this will be crucial in your day-to-day responsibilities.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with an upset customer or negotiating a vehicle's valuation. Think of examples from your past experiences that showcase your problem-solving abilities and customer service skills.
✨Research Hastings Direct
Learn about Hastings Direct's values, mission, and recent developments in the insurance industry. Showing that you are knowledgeable about the company will demonstrate your genuine interest in the position and help you stand out.
