Customer Conduct Lead Apply now

Customer Conduct Lead

Full-Time 43200 - 72000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead assessments and gap analysis on customer conduct regulations and industry practices.
  • Company: Join Hastings Direct, a digital insurance provider aiming to be the best in the UK market.
  • Benefits: Enjoy hybrid work options and be part of a culture that values collaboration and innovation.
  • Why this job: Be part of an exciting journey with a company focused on growth and customer satisfaction.
  • Qualifications: Looking for candidates with a passion for compliance and a collaborative spirit.
  • Other info: We encourage applicants who may not meet every requirement to apply!

The predicted salary is between 43200 - 72000 £ per year.

Customer Conduct Lead Locations: Leicester or Bexhill-on-Sea (Hybrid) Welcome to Hastings Direct – From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. Job Details Carrying out assessments and gap analysis against FCA regulations and updates, competitor and market benchmarking and other industry best practice, sharing outputs with clear findings and recommendations Working closely and collaboratively with business area…

Customer Conduct Lead employer: Hastings Direct Careers

At Hastings Direct, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leicester or Bexhill-on-Sea with hybrid flexibility. Our commitment to employee growth is evident through our investment in technology and a supportive culture that fosters collaboration and innovation. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the insurance industry while enjoying a rewarding career path.
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Contact Detail:

Hastings Direct Careers Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Conduct Lead

Tip Number 1

Familiarize yourself with FCA regulations and recent updates. Understanding the regulatory landscape will not only help you in interviews but also demonstrate your commitment to compliance and best practices.

Tip Number 2

Research Hastings Direct's current market position and their competitors. Being able to discuss industry benchmarks and how Hastings Direct can improve its customer conduct will show that you're proactive and knowledgeable.

Tip Number 3

Highlight your experience in conducting assessments and gap analyses. Be ready to share specific examples of how you've identified gaps in compliance or customer conduct in previous roles.

Tip Number 4

Emphasize your collaborative skills. Since the role involves working closely with various business areas, showcasing your ability to work effectively in teams will be crucial during discussions.

We think you need these skills to ace Customer Conduct Lead

Regulatory Knowledge
FCA Regulations
Market Benchmarking
Gap Analysis
Data Analysis
Communication Skills
Collaboration Skills
Problem-Solving Skills
Attention to Detail
Report Writing
Stakeholder Management
Project Management
Adaptability
Customer Focus

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Customer Conduct Lead position. Understand the key responsibilities and required skills, especially around FCA regulations and market benchmarking.

Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous work related to compliance, assessments, or industry best practices.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background aligns with Hastings Direct's goals and culture.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.

How to prepare for a job interview at Hastings Direct Careers

Understand FCA Regulations

Make sure you have a solid understanding of FCA regulations and how they impact the insurance industry. Be prepared to discuss your knowledge and any relevant experiences you've had in compliance or regulatory roles.

Showcase Analytical Skills

Since the role involves assessments and gap analysis, be ready to demonstrate your analytical skills. Prepare examples of how you've successfully conducted similar analyses in the past and the outcomes of those efforts.

Collaborative Mindset

This position requires working closely with various business areas. Highlight your experience in collaborative projects and how you effectively communicate and work with different teams to achieve common goals.

Emphasize Continuous Improvement

Discuss your commitment to continuous improvement and how you've implemented best practices in previous roles. Share specific examples of how you've contributed to enhancing processes or customer experiences.

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  • Customer Conduct Lead

    Full-Time
    43200 - 72000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-11

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    Hastings Direct Careers

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