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- Tasks: Help customers with renewals and provide excellent service in the insurance sector.
- Company: Join a dynamic insurance company focused on customer satisfaction and career growth.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for salary progression.
- Why this job: Gain valuable experience in a supportive environment while making a real impact on customers' lives.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: Initial training is face-to-face, with flexible remote work options after 12 weeks.
The predicted salary is between 25150 - 27500 £ per year.
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Retentions Advisor! Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 08:00 – 19:00. Training: The main training period runs for the first 8 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Salary: The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500 . There will be opportunities for further salary progression to £27,500 , which can be achieved in as little as 12-months with the right focus on personal develo…
Customer Advisor Renewals employer: Hastings Direct Careers
Contact Detail:
Hastings Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Renewals
✨Tip Number 1
Familiarise yourself with the insurance industry and customer retention strategies. Understanding common challenges and solutions in this field will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as you'll need to effectively engage with customers. Role-playing scenarios with friends or family can help you build confidence in handling various customer situations.
✨Tip Number 3
Research StudySmarter's values and culture. Being able to demonstrate how your personal values align with ours can make a strong impression during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if the company is the right fit for you, especially regarding the hybrid working model.
We think you need these skills to ace Customer Advisor Renewals
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Advisor in Renewals. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in insurance or similar fields. Use bullet points for clarity and focus on achievements that demonstrate your ability to retain customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work as a Customer Advisor and how your skills can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Hastings Direct Careers
✨Understand the Insurance Industry
Familiarise yourself with basic insurance concepts and terminology. This will not only help you answer questions confidently but also demonstrate your genuine interest in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to empathise and resolve issues effectively, as this is crucial for a Customer Advisor role.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Practise responding to common scenarios in the insurance sector, focusing on your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and opportunities for growth. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
